I purchased 8 items from target online and used the click and collect service. My items include: jumper, shirts and a skirt. They were having a massive sale, the total came to $46. My order was ready to pick up 10 days later. When I picked up the items, three of them didn't fit so I returned them on the spot. The customer service I received in store was bad. I like to shop on target online as they have better deals and more sizes available. I won't let the bad customer service I received instore stop me from shopping at target online.
I bought a heater online, and received a receipt of purchase a few minutes later which I took as indication that my product was ready for pickup (as it didn't say otherwise!). On arrival at the store I was informed that the product wasn't in yet, and that I'd receive email notification when it arrives. I did get that notification a week later, and picked up my product which I'm happy with.
All in all, I just think that it should have been clearer that I needed to wait for the 2nd email before I could collect my product.
Getting a bit sick of Target lacking customer service..
I ordered an esky and some clothing using Target's Click + Collect service and it took 20 days to come in to the store for me to pick it up. After contacting their customer support team I was given no help whatsoever and am STILL waiting to hear back from someone. I understand that this is a busy time of the year but it is becoming a bit silly now. Other than that the prices are good but not as good as their competitors and I find their stock is always the same things and never changing.
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