Getting a bit sick of Target lacking customer service..
I ordered an esky and some clothing using Target's Click + Collect service and it took 20 days to come in to the store for me to pick it up. After contacting their customer support team I was given no help whatsoever and am STILL waiting to hear back from someone. I understand that this is a busy time of the year but it is becoming a bit silly now. Other than that the prices are good but not as good as their competitors and I find their stock is always the same things and never changing.
I bought a heater online, and received a receipt of purchase a few minutes later which I took as indication that my product was ready for pickup (as it didn't say otherwise!). On arrival at the store I was informed that the product wasn't in yet, and that I'd receive email notification when it arrives. I did get that notification a week later, and picked up my product which I'm happy with.
All in all, I just think that it should have been clearer that I needed to wait for the 2nd email before I could collect my product.
I purchased 8 items from target online and used the click and collect service. My items include: jumper, shirts and a skirt. They were having a massive sale, the total came to $46. My order was ready to pick up 10 days later. When I picked up the items, three of them didn't fit so I returned them on the spot. The customer service I received in store was bad. I like to shop on target online as they have better deals and more sizes available. I won't let the bad customer service I received instore stop me from shopping at target online.
A good thing about ordering from Target online is that you always have a better choice of sizing than in store. I ordered a peplum top that I really liked but my size was sold out at my local Target, so I hopped online and ordered it.
I opted for the free click and collect. Reading other people's review I realise that it may be the Target you choose to have your items delivered to that determines how long it actually takes for delivery confirmation. Delivery to my Target of choice took 8 days, which seemed like forever when you expect it within the week. And by the time I actually got around to picking it up (2 weeks after the ordering date), the top was in the clearance sale for half the price! I will be returning it and re-ordering!
Target customer service is great, they allow you to return things without questions as long as you have a receipt. And if you don't have a receipt, they will give you a store credit - fantastic!
Ordering system could be improved, but often have good prices
Ordered some household items, such as towels, air drying rack and pillow cases. Delivery was free as the order was over $75.
My order was marked as shipped 2 days later with some items arriving the next day, which was nice and fast.
As the delivery was incomplete (yet my order was marked as delivered), i called up their customer service to enquire as to the remaining part of my order.
They said that i had to wait a few days to see if the item would arrive shortly after, which it did (the next day).
This was a little inconvenient, as i felt that if the orders were shipped out separately for 2 deliveries, there should have been a notification and tracking for each.
More concerning was the fact that although the delivery was incomplete, my order was marked as completed. If it had happened that my item had never arrived, im not sure i would have been able to dispute it or what i would have been able to do
But overall, as all my items arrived and in good time, i would still buy from Target again
Order an iPad on 18th Sep and received email require a photo ID be sent via email or fax to verify identity. Target explained this is an arrangement with Apple. Why do they need my ID? Cannot I just show my ID when pick up the item? I am concerned to give my personal information to a retailer.Despite this issue, the website is user friendly and you are able to track the item. Shipping took around 5 working days.
have purchased a doll online to pick up in store. Doll took long time to be on store, and even though they had the same doll available I had to wait for the one I purchased to be there so I could pick up, It took a long time. not so happy about it
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