Service varies according to each store, but prices can be good
Ordered a photoframe as part of the Boxing Day sales as a gift for a friend, for pick up in the store
My order was confirmed and marked as ready for pickup the same day. Quite surprising due to the peak season trading times, so i was happy with the quick turnaround.
Someone from the store did try to contact me to advise me that my order was ready for pickup (though i did miss the call).
Picking up my order was as simple as bringing my ID along and presenting them the order number.
Service from the Good Guys definitely varies between stores/franchises, but i can say, i was definitely happy with this purchase and would be happy to shop here again.
Great communication/status updates. Quick enough delivery times
Ordered a pair of headphones as my current ones felt like they we beginning to wear out. Shipping was an extra $5 on top.
I received an email of order confirmation the same day, a notification that my order had been allocated to a store for processing the next day. My item was then marked as shipped the following day. My headphones arrived 2 days later. I was happy that my item took less than a week for my item to arrive and that i was kept notified of the process the whole time.
As my current headphones have not broken down on me yet, i'll be keeping the current headphones aside until they do, so i'm unable to comment on the quality of them.
Overall, i was happy with my buying experience this time around, and would buy from the Good Guys again
The order went through without any issues and was successful. I assume the order was then allocated to the closest store with stock, who then shipped it out to me the next day.
My item arrived 2 days after being shipped. So handling and delivery times were good.
However, the Hard drive box was damaged, and as an electronic device, i'm not overly comfortable with this as i feel that it could affect the electronic components inside.
However, as i needed the HDD and didnt have time to go and swap it for a new one (there were no nearby stores showing as having the HDD in stock), i decided to take the risk and hope for the best. Otherwise, warranty would have to cover the rest.
Not a bad experience, and one of the better i've had with the Good Guys lately, but would have appreciated more care being taken with my item in packaging.
Would consider purchasing from the Good Guys again
Acceptable prices with some expensive shipping costs
Ordered a Weber Baby Q for pickup
Shipping costs are variable, and for this particular BBQ, the cost of shipping was quite substantial, so i opted to pick it up at my closest store as there were several nearby.
I received an order confirmation and a notification that my closest store with stock was processing it the same day as i made the payment.
Once my order was ready for pickup, i was contacted and i arranged a pickup the next day i was available.
Overall, a hassle free process. Experience buying from the Good Guys varies between stores, so would consider buying from them again, but not certain to recommend them.
Assistance & service a little hit & miss. Perhaps store dependent
Ordered a case for my phone, to be picked up in store.
I received an email confirming my order the same day, with the email stating that i would be contacted once my order was ready.
After a few days, as i had not heard from the store, i decided to call the landline in the email. I was then told i needed to contact the store, rather than the online order assistance number - a little confusing...
Contacting the store afterwards, i was then told that they had my product in stock and they'd arrange a confirmation email to be sent so that i could come in store to pick it up.
I arranged to pick it up the following week.
Overall, not a bad experience. I guess i expected my order to be prepared earlier, as it was a small item, and i didnt really expect to need to call them up to chase up on the order. Additionally, being advised to call the online order number for assistance, only to be told that they couldnt help, and to call the store was a bit confusing.
Nevertheless, not a deal breaker, and i would buy from the Good Guys again
Pickup/ordering system a little confused, but overall some good prices
Ordered a phone case for a family member, to be picked up at a nearby store.
i received an email 2 days later stating that my item was ready for pickup.
I was unable to pick up the item that same day, so i called a few days later once i was free to confirm that my order was indeed ready. I was informed that my order number could not be found so had to leave contact details as they tried to locate it.
Strange, considering i had received an email notification to pick up my order. i was called later in the day stating that they had managed to track my order, by which time it was too late to head to the store to pick up the item, so i arranged to pick it up on the weekend.
Not overly happy that my order strangely disappeared with the risk that my item wasnt available. At least the staff was helpful in tracking down its whereabouts.
Despite the service from The Good Guys always seeming to be a bit hit and miss (and varying from store to store), i'll purchase from them again as their prices can be good.
Good product. Service and communication, not so good.
Ordered a Motorola Smartphone for a family member. i paid extra for delivery.
My item was marked for processing at a nearby store the same day as my order, which i thought was nice and quick. 4 days later, i still hadnt received my item or heard any further reply, so i called them.
As they still hadnt shipped my item yet, i told them i'd pick it up myself as i would be in the area that weekend. On the weekend, i called them to confirm that my order was available to pick up, only to be told that they had posted the item out to me.
Somewhat frustrating and inconvenient.
My item arrived the following monday - a total of 6 business days. Delivery notification is sent via email with tracking, which is good.
So what can i say? The pricing was standard. I paid extra for the convenience of having the item shipped to me, but I could have picked up the item myself quicker from the allocated store. I had to contact the store to follow up on my item, then after arranging to pick it up, my item was shipped out to me. Feels a bit like a breakdown in communication somewhere along the line with a bit of time and effort wasting involved.
The phone itself is good. No problems with that. Its just the service that leaves a little to be desired.
Would i buy from the Good Guys again? In store, yes. Online...I'm not so sure.
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My order was confirmed and marked as ready for pickup the same day.
Quite surprising due to the peak season trading times, so i was happy with the quick turnaround.
Someone from the store did try to contact me to advise me that my order was ready for pickup (though i did miss the call).
Picking up my order was as simple as bringing my ID along and presenting them the order number.
Service from the Good Guys definitely varies between stores/franchises, but i can say, i was definitely happy with this purchase and would be happy to shop here again.