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I placed 3 orders with Woolworths online over a 2 day period after hearing about some vouchers for $10 off a $50 spend.
This was my first time ordering from Woolworths online, having previously been put off by the ever so slightly higher cost of most items online. The vouchers convinced me and as I was mostly purchasing items that were on special, the online price wasn't an issue.
Delivery was free at these were my first 3 orders. The 3 orders arrived at the same time, although I had chosen slightly different time frames on the same day, based on the times that were available when I ordered. I was really pleased that they were delivered together and the service I received from the delivery person was outstanding.
All of the items were packed well enough, although I hadn't ordered anything that needed freezing, refrigerating or was squashable. The delivery person even brought them in for me. My only dislike for the whole process was that the order was delivered in plastic and I would have preferred a "greener" option. Otherwise, I was thrilled with my orders.
I would certainly consider purchasing from Woolworths online again, although it would probably take a free delivery promotion to lure me back.
I know I said I wouldn't be back but c'mon it's Woolworths - they're usually trustworthy and recently held (promo still on) a $15 off $100 online orders so I took advantage of it!
My entire order arrived in the specified time frame, driver was very friendly and service was quick and easy. Thrilled about the discount.
Would recommend shopping here, just not with very popular deals like cheap Coca Cola as their stock management during busy periods is not good.
I shopped here for the second time and found they had increased the variety available for purchase online. With free delivery and the new feature to track delivery time, it's very easy to use and takes out a lot of stress from doing the weekly grocery run.
I ordered on a Sunday night but couldn't pick delivery for a Monday which was a little annoying but no big deal for me, so I chose a suitable timeframe for Tuesday.
The delivery always arrives within the last 1/2 hour for me, but that's ok. Arrived at 5:50pm, just 10 minutes in the specified timeframe. Very speedy, I opened the door and the goods were at my doorstep so that was really convenient.
Prices online are the same as catalogued prices (in-store) except some products are a few cents more expensive. The chips and a pack of Solo drink cans were sold out so it said on the invoice that I'd get a refund as I did not allow the products to be substituted in case of stock shortage. The bar of chocolate I ordered arrived cool as it was refrigerated, you don't get that in-store!
I love Woolworths online shopping because the process is just all too easy, I will definitely continue utilising this in the future!
I placed my first order online and was surprised at how easy and convenient it was. The only thing was, it didn't have a particular product which some of its stores stock. Otherwise, for the time it saves me, it is definitely worth doing, it is a stress free way of doing groceries. The order arrived at my door within the timeframe I picked. Very happy..
I did another shop at Woolworths online for my large heavy and bulky items, which went without a hitch, once again.
I like the 'favourites' feature on the online shopping, which seems to be made up of a combination of my previously ordered items, plus anything I've brought in store and swiped my Rewards Card for. While I like the idea of 'previously ordered items' showing up, the fact that almost everything I've ever brought showing up meant there was a long list of items to trawl through.
However, this feature did make my online shopping easier. By remaining on the favourites pages, I was able to add any and all items on that list directly into my shopping cart. I was also able to select the quantity before hitting the add button, so didn't have to move off the page; that was brilliant. Once I had combed through the favourites, there were just a few additional items that I needed to add to my cart, and then I was done.
Payment was simple and quick. My order was placed late in the evening, but there were still slots available the following afternoon and evening. I opted for the latest delivery time, and my items arrived on time.
I had a really nice delivery guy; he even apologised for being late, saying he had been run off his feet all evening, when actually he was still within 15mins of the cut-off time, so he was never 'late' in the first place! All the bags were brought in quickly and stacked neatly just inside the kitchen ready for unloading.
It had started raining as the guy was bringing everything in, so as soon as he realised he was going to put dirty footprints on the floor, he offered to take his shoes off. Of course I told him not to worry (was about the hoover/wash the floor anyway), so he kept his shoes on, but kept apologising for making a mess.
A caring, compassionate and friendly delivery driver, he did his job, and in my opinion, went the extra mile. He is an asset to Woolworths. I was just about to start checking everything when there was a knock at the door - he had realised that he'd missed a bag and came running back with it, and more apologies!
This time, there were just a few items that were out of stock, but there was a note on the delivery slip, and an appropriate refund. Nothing was missing or wrongly picked, or damaged, so once again, another successful shop.
I cannot wait to do my next online shop with Woolworths!
Since I don't have a car, I have started using Woolworths Online to do the big, bulky and heavy items shopping! Navigation of the site was pretty easy, with the website split up into 'aisles' similar to the actual stores. As far as I'm aware the offers and prices were the same as in store. I certainly didn't notice anything outrageously different in price.
There were a few items that I ordered that were not in stock and I was called a few hours after I placed my order to be told that, and was given the option of having substitutes.
Selecting the delivery time was easy, and again, the communication from the delivery team was excellent. On the day the driver was running early, but unlike other companies, I was given the courtesy of a phone call to check that it would be okay to delivery early. That was really nice, as back in the UK I have had home deliveries that have turned up early, and I've had to tell them to go away and return when they were supposed to as I was on the way out to a meeting.
There were a couple of issues with my picked delivery - I had ordered a 3-pack of baked beans (420g size) and received the smaller sized tin 3-pack, and I ordered one brand of chicken nuggets and got a different one because the boxes were almost identical. One phone call to Woolworths, and they made a note of the errors and arranged for free delivery of the right items the next day.
I found the delivery charge great. The UK has had home delivery for many years, and most stores have a flat rate for delivery. What really used to annoy me was the fact that I still had to pay the delivery charge, even when I had an order of several £100s. So, to find that Woolworths Online reduced their delivery charge the more you purchased was brilliant.
Because I was doing the monthly shop for large, heavy non-perishable items, it was easy for me to get up above the minimum spend to receive free delivery. My 'Earn and Learn' points were also included with the shopping, along with a new card to stick them on, so I didn't lose out by shopping online.
It was a very successful shopping purchase, despite the picking errors, but since the items are picked by people, there is always going to be human error. The best thing was that those errors were corrected efficiently and the right items delivered in a timely manner. First rate service, and will be happy to order again.
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This was my first time ordering from Woolworths online, having previously been put off by the ever so slightly higher cost of most items online. The vouchers convinced me and as I was mostly purchasing items that were on special, the online price wasn't an issue.
Delivery was free at these were my first 3 orders. The 3 orders arrived at the same time, although I had chosen slightly different time frames on the same day, based on the times that were available when I ordered. I was really pleased that they were delivered together and the service I received from the delivery person was outstanding.
All of the items were packed well enough, although I hadn't ordered anything that needed freezing, refrigerating or was squashable. The delivery person even brought them in for me. My only dislike for the whole process was that the order was delivered in plastic and I would have preferred a "greener" option. Otherwise, I was thrilled with my orders.
I would certainly consider purchasing from Woolworths online again, although it would probably take a free delivery promotion to lure me back.