We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
Woolworths online is undeniably very convenient. I used to always shop online with them when there was a $5 delivery window option. They increased it with the less you spend attracting a higher delivery charge.That meant that most of my orders would attract the higher charge. I havent used them for months now and havent gone back so before you place an order check out the delivery charge if that add on matters to you. It did to me
Woolworths had a free shipping promo going on and i used that to get some groceries for the week. Shipping was next day and prompt- great for those who work long hours and do not have time for grocery shopping.
I placed an order on Tuesday night so I wouldn't miss out on the sale items from that week. I use click and collect so it saves me the delivery cost. The only complaint is that often take too long to bring you your order. I could have grabbed it all from the shelf myself in less time. It would help if they gave priority to click and collect customers rather than finishing serving the queue (even though those customers arrived later than me)
I was desperately trying to find a brand of baby formula made from goat's milk at the time of this order. I literally called 20 supermarkets and chemists with the same answer: no stock, unknown ETA for further stock.
So imagine my delight when I found this exact item on the Woolworths' website! I bought the maximum I could purchase right away, paid via credit card and booked for pick it up the next day.
And then the disappointment.. I received an email advising the item wasn't in stock and my payment would be reversed.
I asked the customer service agent via email if they could kindly tell me which store would have stock. After a few emails to and fro, they mentioned a store near my home. I drove there the next day and, as though the heavens had opened, I found an entire 2 rows of the milk I was looking for. Woolworths had been redeemed by this fabulous staff member who went out of their way to help me.
I found their website slow, too many images which took a long time to load. Same problem when trying to view their catalogue online, very slow.
I ordered non-perishable goods (ie. no meat, fruit or vegetables)and no problems with the condition of the goods.
Chose Click and Collect option. You have to nominate the day and roughly the time that you will be collecting the goods. They have a separate section for Click and Collect at the service desk and it wasn't busy when I collected my goods so no need to queue. Happy with the Click and Collect option.
Online catalogue was extensive and easy to navigate. Shipping was faster than expected (next day) and quality was same like shopping in at woolworths itself
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