We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
I placed my first order online and was surprised at how easy and convenient it was. The only thing was, it didn't have a particular product which some of its stores stock. Otherwise, for the time it saves me, it is definitely worth doing, it is a stress free way of doing groceries. The order arrived at my door within the timeframe I picked. Very happy..
I did another shop at Woolworths online for my large heavy and bulky items, which went without a hitch, once again.
I like the 'favourites' feature on the online shopping, which seems to be made up of a combination of my previously ordered items, plus anything I've brought in store and swiped my Rewards Card for. While I like the idea of 'previously ordered items' showing up, the fact that almost everything I've ever brought showing up meant there was a long list of items to trawl through.
However, this feature did make my online shopping easier. By remaining on the favourites pages, I was able to add any and all items on that list directly into my shopping cart. I was also able to select the quantity before hitting the add button, so didn't have to move off the page; that was brilliant. Once I had combed through the favourites, there were just a few additional items that I needed to add to my cart, and then I was done.
Payment was simple and quick. My order was placed late in the evening, but there were still slots available the following afternoon and evening. I opted for the latest delivery time, and my items arrived on time.
I had a really nice delivery guy; he even apologised for being late, saying he had been run off his feet all evening, when actually he was still within 15mins of the cut-off time, so he was never 'late' in the first place! All the bags were brought in quickly and stacked neatly just inside the kitchen ready for unloading.
It had started raining as the guy was bringing everything in, so as soon as he realised he was going to put dirty footprints on the floor, he offered to take his shoes off. Of course I told him not to worry (was about the hoover/wash the floor anyway), so he kept his shoes on, but kept apologising for making a mess.
A caring, compassionate and friendly delivery driver, he did his job, and in my opinion, went the extra mile. He is an asset to Woolworths. I was just about to start checking everything when there was a knock at the door - he had realised that he'd missed a bag and came running back with it, and more apologies!
This time, there were just a few items that were out of stock, but there was a note on the delivery slip, and an appropriate refund. Nothing was missing or wrongly picked, or damaged, so once again, another successful shop.
I cannot wait to do my next online shop with Woolworths!
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