We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
Very unimpressed this time round, what is up with their stock management?!
My ENTIRE order was out of stock (lots of coke cans), I'm extremely disappointed they couldn't honour my order.
I'm also out of my free shipping orders (first 3 orders) so I won't be back unless it's really worth it. Booo, thumbs down from me, a shame my final order was a disappointing experience.
Our family has used the Woolworths Home Delivery Service several times now. Infact, I think yesterday was our 5th or 6th time. Prior to yesterday's order, they had all been on time, good quality products and delivered direct to our dining table with care. Today however, all the fresh food is squashed, bruised and damaged. Boxes of frozen items were ripped open at the top from bad handling, my 2 dozen organic eggs were tossed onto the table and to make the experience worse.... There was 2 items missing. So unfortunately I was forced to phone the customer service line. When I informed them of the situation they of course apologised but here is the problem.... Their response was to offer me a refund, that would take 5 business days to clear, so i could re-order it and pay again to have it delivered tomorrow. I ordered the goods today Woolworths!!! Hello!!! Anyway, despite the obvious lack of customer service already shown to me after my $103 shop.... The complaints lady informed me I would be sent a coupon code to cover the second delivery cost. But, don't be fooled!! It is nothing short of deceitful tactics, because when the code arrived for me to use, there was a minimum spend clause attached to it. Instead of me just paying $12 to re-order the 2 items, I would have to spend a minimum $30 to use the coupon and get my delivery cost covered. Well Woolworths, you can keep my $12 from the items you failed to deliver, take back your so called free delivery coupon code.... Because as of now.... This family will be shopping online with Coles.
wow, I hate apologies that aren't apologies. I too find coles a lot better!
"Ordered an asus i5 core for $745, definitely the cheapest around. Service staff was good, answered my queries on technical stuff. Delivery..." Read More
"I ordered my sand ceremony from this website. It has more intricate products than the standard you find and pricing was reasonable. Produc..." Read More
"This store is my favourite Australian site for natural beauty/healthcare products. I ordered some products for my acne-prone skin includin..." Read More
"Saw a special on this site for leather bound journals. Not a bad price, so I bought one. Took 8 days to arrive. Price on other items aren'..." Read More
My ENTIRE order was out of stock (lots of coke cans), I'm extremely disappointed they couldn't honour my order.
I'm also out of my free shipping orders (first 3 orders) so I won't be back unless it's really worth it. Booo, thumbs down from me, a shame my final order was a disappointing experience.