We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
The layout of the website makes it very easy to use and search for products. And the iPhone/Android app is also very useful. Shipping was fast and hassle-free. Bought around a lot of things when they had free shipping, including around 3 dozen cans of tuna, shampoo, toilet paper, chips, etc.
Woolworths occasionally has specials that can be gotten online only. On this occasion it was White Glo toothpaste, normally around $5, but $1.54 if bought online, so less than a third of the price.
I found their mobile website laggy and sluggish, sometimes totally unresponsive, and I'm not totally convinced that the best part of an hour it took to finally place the order was well spent for the amount saved (I bought half a dozen tubes.)
I selected Click and Collect (order and pay online to collect instore) and there was no option to collect that day, even though I was ordering very early in the morning, so needed to collect the following day. When I arrived to collect, my order had been packed, ready to go, so for someone busy who doesn't mind ordering the day before, this could be a real timesaver, as opposed to wandering the aisles.
The only condition to Click and Collect is a minimum spend of $30.
User friendly site, items easy to find and search for. Once you have done intial shop you can access past items as favourites which makes it easier to add the staples you buy regulary.
Delivery windows are flexible and I never have issues getting the window I need.
Delivery service is reliable and delivery person brings items into the house where you advise it to be left.
Also there is substitute option if item is out of stock. This way you don't miss out as an alternative is provided.
Having 2 kids, doing online groceries is my saviour. It also makes buying bulky items more practical to manage eg: washing powder, nappies, beer, water, soft drinks, toilet paper as its delivered straight to your door.
Online you still get access to specials.
Customer service is good too, if an item is damaged or not correct, quick call to them the operator will refund the item and apologise for the issue. Nice, friendly customer serivce representatives. Would recommend this site.
Ordered late Saturday afternoon and the order turned up the next day at 11am on the dot (as requested) friendly delivery driver.
Bit of an issue,i ordered 1.5kg of purple carrots but when i weighed them the total weight came to 1.35kg,i informed Woolworths of this issue and they promptly refunded the cost of the carrots.
This website is the perfect solution to my busy schedule. I bought all my groceries from the online shop including fresh meats! The site was very easy to use. I didn't take long to shop because I could type in any keyword to search for an item that I had in mind. The cart helped me keep track of my total spending and I could delete items that I didn't really need. I opted for pick-up from a Woolworths nearby work. I love that I could select a pick-up time frame that would suit me best. When I went to the customer service counter,all I had to do was to show them my order confirmation and ID. It didn't take long for someone to roll out a trolley with all my groceries. Goods were neatly packed in bags, sorted by item type (eg; fruits and vegies together in a bag).
I ordered my christmas groceries online for the first time last month. I used the online ordering system which was very simple, nominating to collect from my local Woolworths. This service wass free and the groceries were ready the next morning.
I arrive at customer service desk, showed my id, then 2 mnutes later I was wheeling my grceries out all packed in bags, and produce terrific. Highly recommend as I now do it every week not just for Christmas.
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