Item never delivered, Refund process lengthy and difficult
Attempted to order a remote control helicopter
Didnt receive my item after 4 weeks, so i sent an enquiry email as to the status of my order.
I was asked to wait a further 2 weeks for delivery and provided a tracking number (which, even after 4 weeks, had not been registered and thus was untrackable).
Despite this, i still waited the 2 weeks as requested, and my item still hadnt arrived. So i contacted them again notifying them that i still hadnt received my item.
Numerous back and forth emails ensued, offering me store credit, with no interest of a refund. After 2 months, they finally stopped trying to offer store credit and agreed to a refund. Hopefully i get it as promised.
My first (i think) bad experience with Tmart and quite frustrating.
Based on past purchase satisfaction with them, I'll be buying from them again, but would just recommend to be careful and persistent with items not delivered and demanding a refund.
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Didnt receive my item after 4 weeks, so i sent an enquiry email as to the status of my order.
I was asked to wait a further 2 weeks for delivery and provided a tracking number (which, even after 4 weeks, had not been registered and thus was untrackable).
Despite this, i still waited the 2 weeks as requested, and my item still hadnt arrived. So i contacted them again notifying them that i still hadnt received my item.
Numerous back and forth emails ensued, offering me store credit, with no interest of a refund. After 2 months, they finally stopped trying to offer store credit and agreed to a refund. Hopefully i get it as promised.
My first (i think) bad experience with Tmart and quite frustrating.
Based on past purchase satisfaction with them, I'll be buying from them again, but would just recommend to be careful and persistent with items not delivered and demanding a refund.