I have purchased from The Iconic on multiple occasions. Product descriptions have always been accurate and items have been of a high quality.
Standard shipping is packed well and dispatched quickly.
My same-day shipping experience was okay. The estimated time to arrival shown changed sporadically, and I ended up waiting for about 3 hours after the initial delivery time I was told. I understand The Iconic use an external company to handle these, and I am also located right in the Sydney CBD so I know traffic can be unreliable, but a better estimated arrival time here would have been great.
One of my items broke about 3 months after purchase (a well-used bag had a buckle come loose). I contacted support to arrange a refund. The whole process took about 24 hours from my first email, to when I was authorised to return. They are covering return postage.
Every staff member I've dealt with has been polite, friendly and understanding.
My only complaint is that prices can be unreliable, and sizing is sometimes a tiny bit off – but hardly enough to matter.
I recently bought a pair of the Airlie heels by Spurr as they were on sale for only $35.00! Shipping only took a few days although on the website it does say express/next day shipping and it took around 4 days to arrive (although I do live in regional south australia).
The products on there are good quality, but its very hard to find what you want unless you know the name of the brand and can search it. If not you have to sift through a lot of boring (and sometimes unreasonably priced) products.
In saying that, every time I order from The Iconic they send a magazine and a $15 voucher (which can only be used if you spend a certain amount). On top of this if you subscribe to their mailing list, you can get $10 off your next purchase (there is also an amount which must be spent to attain this discount).
The service is okay, the shipping is okay, but overall I was happy with the product and it came in time.
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Payment via Paypal was quick and trouble free, and my item was indeed delivered the next business day (with tracking number via Australia post).
Shoes were great, though stock is often low for the popular items, so you have to get in quick.
Happy to keep an eye on and revisit the Iconic to purchase items of interest in future.