Poor Customer Service, Inventory control and No package
I ordered an item on the 19th of December with an expected delivery date on the following Monday the 22nd. No package arrived. I had to call numerous times over the next eight days to follow up. They had no tacking number, no communication with the warehouse. I asked for a refund, to which they indicated they would forward this onto the refunds team and call me back. I got no return calls and pro mised. I was promised to have a refund by the 29 and would receive a call. Guess what no refund.
I had to chase them up once again and they gave me the usual scripted run around. I said I would lodge a complaint with the Fair trade office and they promptly refunded the money. Shows how hard it is to get a refund, by using delaying tactics.
I get a follow up email stating they actually didnt have the item in stock. Glad to see they are willing to charge my credit card and are very reluctant to give a refund.
Please read up on your shopping rights. Follow the link below and contact the relevant authority in your state. https://www.moneysmart.gov.au/media/347756/kit-acl-factsheet-shopping-rights.pdf
I ordered a UK size 8 shoe. I was sent a UK size 7 shoe. I sent this back, but was sent another UK size 7 shoe instead of a UK size 8. When I contacted The Iconic, they said they'd get back to me within 1 business day. They didn't. I contacted them again. I was once again told I'll be contacted within 1 business day. 11 days have now passed, with still no resolution in sight. The customer service representative I last chatted to would not immediately escalate the issue to his manager. I had to ask him to escalate it whilst I was chatting to him.
I've also had to make 3 trips to the post office because the courier they use couldn't be bothered to bring the delivery to my door. There was someone home at all times on each delivery day.
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I had to chase them up once again and they gave me the usual scripted run around. I said I would lodge a complaint with the Fair trade office and they promptly refunded the money. Shows how hard it is to get a refund, by using delaying tactics.
I get a follow up email stating they actually didnt have the item in stock. Glad to see they are willing to charge my credit card and are very reluctant to give a refund.
Please read up on your shopping rights. Follow the link below and contact the relevant authority in your state.
https://www.moneysmart.gov.au/media/347756/kit-acl-factsheet-shopping-rights.pdf