Bought 2 pairs of shoes from The Iconic. The one for myself fit beautifully and I love it, the one for my husband was a little small. Shipping was super fast - next day delivery!
I called customer service to let them know I needed an exchange so they set the larger size aside for me. Returning is easy, just print off the postage paid shipping label, stick it on the original packaging and pop it into the post box. Unfortunately even the larger size was too narrow for my husband so I ended up returning the shoes for a full refund. It took about 2 weeks for the refund to come through as they had to wait for the shoes to get back to them.
They have some fantastic sales, postage is free and returns are free. If you sign up to their mailing list you get a $10 voucher to spend on anything over $50.
I recently ordered a couple of dresses and tops from the iconic and found it to have great quality and style, not to mention super fast shipping (within 3 business days) the dresses I bough were on sale so they were quite good value. The thing I love about the iconic is that it brings so many brands together and often has a huge range of sale items!!
The Iconic is a class act. I bought a Herschel backpack from this site and was impressed with every aspect of the service!
The Iconic gives customers the longest time to return goods. I was able to buy two bags, in different colours, and return the one I liked least. They have a free returns policy, which is totally amazing.
I would shop with the Iconic more if they stocked more things that I love, but I always check their site because I just love their commitment to great service. I can't wait until they grow and have more stock that I love.
As a shopper I always try to support stores that do well by their customers!!
I bought new spurr cairo sandals and a fair maiden belt during the christmas/boxing day sales. The item arrived 5 days later (because of the public holidays, this was technically the next business day), which is quite impressive. Shipping was free over $50.
Very happy with the product, it is exactly as described! Communication is great, I receive an email for every step of the process (order received, order shipped, order received).
I wouldn't buy full priced items since they can be a bit overpriced, but its definitely the place to go when they have sales or coupon codes.
Living in Sydney, I was extremely impressed with Iconic's offer of 3 hour delivery. Although I didn't live in the range to receive this service, the shipping was overnight for the price of nothing. I bought some spike-up heels which were very high quality and just as I expected it. The only problem I may add, is that the products are at times a little pricey.
Little more expensive than other online stores such as ASOS but well worth a look. Very cool original items. Great winter range, Summer not so much. Excellent shipping service.
Delivery was extremely fast and received shoes in 3 days.
I needed my order by Friday, knowing my The Iconic order would arrive really quickly - I bought my crop tops from here.
Ordered Sunday night, received Tuesday! Shipping was a reasonable $7.95 because my order was under $50. Everything came in their own plastic bag in a large bubble wrap The Iconic satchel.
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I called customer service to let them know I needed an exchange so they set the larger size aside for me. Returning is easy, just print off the postage paid shipping label, stick it on the original packaging and pop it into the post box. Unfortunately even the larger size was too narrow for my husband so I ended up returning the shoes for a full refund. It took about 2 weeks for the refund to come through as they had to wait for the shoes to get back to them.
They have some fantastic sales, postage is free and returns are free. If you sign up to their mailing list you get a $10 voucher to spend on anything over $50.