I purchased 3 handbags/wallets from Oroton in November. They arrived in 4 business days nicely packaged. Unfortunately one of the bags had a fault on the handle so had to return it. I emailed head office and they replied in less than 24 hours with a reply paid code for a free return. I received my refund back onto my credit card in around 3 weeks. Overall excellent and fast service from Oroton. Delivery time was good and also they were quick to rectify orders too.
My second order from Oroton's online shop. The first order contained a couple of item with scratches so had to refund them. This time the wallet I ordered was in perfect condition and even packaged/wrapped better. Overall a great experience. Fast postage (received item within 6 business days) especially seeing as it was a 50% off sale. Website easy and clear to navigate too. Would definitely buy from here again. Good idea to sign up for emails so you know when they have sales.
Oroton had a 50% off sale recently and I purchased 3 wallets and 1 pair of cufflinks for xmas/birthday presents. Great prices as 50% off all those items. easy to order and pay for online. Dispatched 4 days later via courier. Delivery is now $15, probably because they use a courier company now. Small price to pay for your goods to arrive safely. very happy with the purchases and delivery time. One wallet did have a small mark on it but I just exchanged it for another one in the store.
I purchased a umbrella from the origin outlet sale- it was 50% off. once the umbrella arrived, it wasn't closing properly so I emailed Oroton asking them How I can get it fixed. They replied saying that all their products come with a years warranty and that all I had to do was take it to my nearest oroton store (with the receipt) and they would issue me a new umbrella.
I took it to my local store and was given a new umbrella without any questions.
Quality Product. Took some time to receive and pricing is not desirable, but what can one expect from a high end brand.
Bought:
aalto silk singlet $AUD 57.50
signature o small umbrella $AUD 26.00
signature small O umbrella $AUD 26.00
chrysler companion $AUD 158.00
It did take some time to recieve the product, but we were provided with a tracking number that ensured we were up to date with the whereabouts of the product. The wesbite is straightforward, elegant and easy to use.
Purchased the classic style oroton handbag with leather trimming, the online sale price was less than half than the retail stores. Delivery was only 2 weeks and I am very happy with the bag and efficient delivery.
No empathy poor customer service. I purchased oroton umbrella. It had sharp edge not manufactured properly. I cut my finger with it and was in distress. called oroton office didnt ask how I was just said u need to have receipt and hung up..I will never buy their product.
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