Since M&S opened its Australian website orders are taking longer than ever to arrive. Orders arrived quicker from the UK. Very strange. My last order took over three weeks to arrive from Australia to Australia!
I ordered some bras and underwear - great range and at a great price! The order was despatched the very next day and the estimated delivery date is just over 7 days. There's free international delivery for orders over £30.
This may sound strange but I purchased some school uniform items for my daughter! The green is bottle-green and it is the same as her school here in Australia. I chose to purchase through M and S as the quality seems a lot better. It is also a lot cheaper. I paid GBP10 for a green school skirt whereas here it is $35. I did purchase during the M and S 20% off school uniform sale though. Also purchased a couple of cardigans and jumpers too. Deliver is no longer free unless you spend GBP30 which is very easy to do! Website is great as usual. Very clear pics and each item is shown at different angles too. Delivery is usually within 7 to 8 business days. Great service.
M and S had a sale so purchased a few winter items - cardigans, jumpers and tops. great prices when on sale. They have changed the postage recently too. It is still free shipping to Australia but tracking of the parcel is no longer available. Instead, they give you a date your parcel will arrive. Shipping used to be around 5 business days but now it is just over 2 weeks. I don't mind as long as they arrive safely and they have every time. good way to buy nice items if you don't mind the wait.
This is the best online website I have ever used! Never have a problem with promotion codes or discount codes not working and each item of clothing is displayed at different angles. Some clothing even has a video attached of a model wearing them! Whatever you add to your basket stays there even 2 weeks later unless the item has sold out. When items are dispatched you can also click on the order and it will automatically be tracked online. no need to go to a separate australia post website. I purchased 3 pairs of casual chino pants for my dad as they had a 1 day 20% off sale. Great quality and arrived in 4 days too. super fast delivery, great products and service. Shipping was also free from UK as it was fathers day over there recently.
I am originally from the UK, so M&S is a tried and tested part of my life. Their clothing is of high quality and always out lasts all other clothing labels. Even from the other side of the world, I love shopping M&S!
The website is really easy to navigate, and most categories give you ample options to reduce your search criteria through size, colour, style, and others! It took all of three clicks to limit my search from 360+ results to 11! Now that’s easy shopping!
The online telephone help staff and store staff were also really helpful. I was trying to order an assorted pack of underwear, but only one design out of five was pictured online, with no further details in the description to give an indication as to what the other colours would be.
So, I called the online team and relayed the information. They made a note about the lack of online information, and then gave the telephone number of a store with stock. A shop floor staff member was able to locate the product and relay the colour information to me, and then I was able to make my decision and purchase.
I did make sure I read up on international deliveries before I placed my order, and I found the help section really useful. It told you specifically when and where to add an international delivery address, and it also had a page on how to write/layout the international address in order to achieve speedy delivery.
I ordered when there was a promotion for free delivery to Australia, so that saved me a few pennies, although normal delivery charges are reasonable at £15, and it doesn't matter how much you order, which is an added bonus! I received a prompt email notification when my items had been shipped, and the wait for delivery was almost non-existent!
My order was made on 22nd April, the items were dispatched on the 24th April, and arrived on my doorstop today, 29th April. Considering there was an estimated delivery time of 10-14 days, I was very surprised to receive my delivery so swiftly. A Returns Label was included in case items needed to be sent back to the UK. Unfortunately, any returns are done so at your own expense.
An excellent service all round, and if items arrive as swiftly when paying £15 for the delivery charge as they do on the 'free delivery' offer, then it's worth the outlay. Obviously while the 'free delivery' is running, then it's even more worthwhile. It's what I would expect of M&S, and then some!
I've always been a loyal customer of Marks and Spencer, unfortunately there's no physical store of M&S here in Sydney. I ordered a few deodorants on the website end of last year since they had free shipping to Australia promotion at that time. My ordered came in about 2 weeks, which is the expected timeframe. However, when I opened my package, my deodorants were all leaking and sticky. I wrote an email for them, but to no reply or response. Guess they just lost a customer then.
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