Digidirect is a leading digital camera shop provides cheapest digital cameras and video cameras for Olympus, Panasonic, Canon, Sony, Pentax, Ricoh and Nikon digitial cameras in Sydney Australia
I ordered a Nissin flash from Digidirect and was told delivery would be in 3-5 days. Admittedly it was over Christmas and expected some delays. However after several email enquiries I was told three weeks after the order that they were out of stock. I asked for a PayPal refund and received it in minutes. Maybe I shouldn't have panicked but it would have been nice to have been told of the stock situation on order.
Ordered a lens when they had a 10% off sale. The lens was a really good price for an Australia stock. Was very pleased with the order. I selected pick up from Melbourne to save a couple of dollars from shipping.
I got 1 confirmation that the order was received right after paying. However had to wait another 3 days for them to change the status to processing.
After that I didn't hear from anyone. I contacted them via their telephone contact details, and was told that there would be about a 2 week wait. I thought that was reasonable.
I waited the time provided and emailed them for an update. I didn't get any response!
I had to recall them for an update. they told me that it would be potentially 1 month wait time, before they had any indication if the product would be shipped to Australia.
I asked if i could cancel my order. They were very willing to refund my money. I sent them an email with the request to have refunds and got the money the same day.
I guess if the lens was in stock, it would have been a really good experience. Real issue was the lack of updates provided and required me to chasing up every 2 weeks for an update...
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