Digidirect is a leading digital camera shop provides cheapest digital cameras and video cameras for Olympus, Panasonic, Canon, Sony, Pentax, Ricoh and Nikon digitial cameras in Sydney Australia
I purchased, or so I thought, an OM-D EM5 online in mid July and waited for delivery... a week later I enquired where my order was and they informed me it was on backorder with the supplier. A further 3 weeks later I received a one line email to say the backorder would not be filled and to contact them. Contact them? Why was no one calling me to explain and try and resolve the problem. I asked if they could offer a comparable model or a discount on a similar camera and all I got was "Would you like us to arrange a refund as there would be a significant price difference to change to the E-M5 II" and when I asked again.. "I can offer a discount on a new E-M5 II but there is such a price difference between it and the Elite you had ordered, what kind of price would you be happy with ?" So after waiting a month, not having the camera I expected in time for my long awaited overseas trip I got nothing that resembles customer service. Now I have to see if I do get the refund...
"I purchased this refurbished monitor from the factory outlet area of the website for $189 delivered which is a great price for the monitor..." Read More
"Great service, website was easy to navigate and a good place to go for some vintage addition to your home. Good collection of quirky furni..." Read More
"I recently placed a large order at forever21 and i am very impressed with the quality and price of the clothing as well as the speed of th..." Read More
"I ordered a skirt on the first of October and emailed asking when it would arrive. They told me last week and I have yet to get it. I am s..." Read More
"Ordered a lens case branded with Olympus. Their website did tell me that the item was out of stock and required to be ordered in, with abo..." Read More
I purchased, or so I thought, an OM-D EM5 online in mid July and waited for delivery... a week later I enquired where my order was and they informed me it was on backorder with the supplier. A further 3 weeks later I received a one line email to say the backorder would not be filled and to contact them. Contact them? Why was no one calling me to explain and try and resolve the problem. I asked if they could offer a comparable model or a discount on a similar camera and all I got was "Would you like us to arrange a refund as there would be a significant price difference to change to the E-M5 II" and when I asked again.. "I can offer a discount on a new E-M5 II but there is such a price difference between it and the Elite you had ordered, what kind of price would you be happy with ?" So after waiting a month, not having the camera I expected in time for my long awaited overseas trip I got nothing that resembles customer service. Now I have to see if
I do get the refund...
I would avoid DigiDirect.