Digidirect is a leading digital camera shop provides cheapest digital cameras and video cameras for Olympus, Panasonic, Canon, Sony, Pentax, Ricoh and Nikon digitial cameras in Sydney Australia
I purchased, or so I thought, an OM-D EM5 online in mid July and waited for delivery... a week later I enquired where my order was and they informed me it was on backorder with the supplier. A further 3 weeks later I received a one line email to say the backorder would not be filled and to contact them. Contact them? Why was no one calling me to explain and try and resolve the problem. I asked if they could offer a comparable model or a discount on a similar camera and all I got was "Would you like us to arrange a refund as there would be a significant price difference to change to the E-M5 II" and when I asked again.. "I can offer a discount on a new E-M5 II but there is such a price difference between it and the Elite you had ordered, what kind of price would you be happy with ?" So after waiting a month, not having the camera I expected in time for my long awaited overseas trip I got nothing that resembles customer service. Now I have to see if I do get the refund...
"Got some canvas for a school arts project. Information was helpful and advised me on what I needed. Delivery was swift but shipping charge..." Read More
"I bought a Sony KD65X8500C 65 Inch 4K it was DOA Faulty that was on the 15/01/16 and it arrived on the 20/01/16, I returned it on the 21/0..." Read More
"I ordered a skirt and a top off Missguided a while ago and as per usual i was thrilled to receive my parcel! Although the quality of the c..." Read More
"I placed an order for 3 CDs during a CD sale from JB Hifi. They didn't have a great range of CDs on sale, but I didn't find it too difficu..." Read More
I purchased, or so I thought, an OM-D EM5 online in mid July and waited for delivery... a week later I enquired where my order was and they informed me it was on backorder with the supplier. A further 3 weeks later I received a one line email to say the backorder would not be filled and to contact them. Contact them? Why was no one calling me to explain and try and resolve the problem. I asked if they could offer a comparable model or a discount on a similar camera and all I got was "Would you like us to arrange a refund as there would be a significant price difference to change to the E-M5 II" and when I asked again.. "I can offer a discount on a new E-M5 II but there is such a price difference between it and the Elite you had ordered, what kind of price would you be happy with ?" So after waiting a month, not having the camera I expected in time for my long awaited overseas trip I got nothing that resembles customer service. Now I have to see if
I do get the refund...
I would avoid DigiDirect.