Wow this store is a dream for dress lovers, they also sell awesome shoes, clothes and accessories!
I picked up a gorgeous dress for a party and it was slightly expensive for the quality, a little disappointed there.
Browsing the store is really fun, checkout is quick and easy, I like that they also show products that are out of stock and you can request a restock. You can also hide the sold out styles for convenience.
They offer free express shipping if you spend over $40, so my dress came the next day! Overall, I had a good experience but the quality is not what I'm looking for. However, if there is a dress I fall in love with, I probably will buy it.
WOW! Lucy in the Sky DOES NOT refund your money if you make a return!!! You have to reach out to them a couple of times to get your money back… What a HASSLE! They even shipped back one of my orders because they said it had past 28 days of return policy when I'm shipping from the U.S…. so of course it takes awhile going back to Australia… But not even offering me a store credit!!!
Not only I lost $80 + $20 shipping but now I'm stuck with two dresses that DON'T fit! Their sizing is all off and the quality of clothing is REALLY BAD!
I will NEVER SHOP HERE AGAIN!!!!
WORST CUSTOMER SERVICE!!!!
Store Representative
Dear Alba, we had to take into consideration that 4 out 5 of your previous orders were returned within the time-frame required. All orders were fully or partially refunded. We believe you are familiar with our refund policy and the time-frame required for the items to be eligible for a refund. As you are aware, we expect items shipped to USA to be returned within 4 weeks from the delivery date. Unfortunately, this time your items were not refunded and returned back to you AT NO EXTRA COST as they arrived back to us 8 weeks after the delivery date.
You tell me what person would NOT be upset losing $100!?!? ANY company out there at least would offer a store credit instead of... "Sorry unfortunately there's nothing we can do!" I have NEVER experienced that! The items were in perfect condition as they don't even fit me... This is ridiculous guys!!!
Dear Alba, Lucy in the Sky has similar refund policy to majority of US-based stores. Urban Outfitters, Nasty Gal, Forever 21 all are having 30-day return policy. Your items were returned almost 2 months from delivery date. Usually, by that time the items you purchased and wish to return for a refund are discounted and/or taken off the website. This is the reason for not accepting items for a refund after 1 month period from delivery date. Hope it helps.
You are going to compare your company to Nasty Gal??? I shop there ALL the time and never had a problem with them! Forever 21 is at every corner of street so it's easy and convenient... Post Offices are not close by and they close after work hours... I have to arrange work schedule in order to go to post office and I'm already paying $20-25 to ship back... Anyway! I've learned my lesson to not deal with non-reputable companies like Lucy in the Sky!!!
So Anonim, you sent the stuff back 2 months after you got em and you're upset that they wont give you store credit?? You know I've been reading through these reviews and it appears that everyone here are quite the unreasonable bunch. I personally wont be buying anything from Lucy blah blah blah, because their quality is just horrendous, but damn, you all have taken the award for worst customers ever!
Dear ScepticShopper, as a customer, don't we have right to voice our opinion in relation to the quality of a product? We're paying money for the products and should have a say in it's quality, unless you weren't planning to actually wear what you buy. For me, I wished I had come across these reviews about quality before I made my order. Buying from an online store is different from buying from a physical store. I don't get to see or feel the product I am buying before I place the order. I have submitted a review as a way for the company to improve its products and business model because I want businesses to be successful and a business cannot thrive if it doesnt listen to its customers. personally I cannot justify the price for the poor quality material they use and people should be able to make an informed decision before buying, especially if you cannot refund. If I had seen the products in store, I definitely would not have purchased it. I'm in love with the styles but for me: quality > style and if quality is poor, price should reflect this. I hope the quality will be improved in the near future.
OrangeIsTheNewBlack would shop at Lucy in the Sky again.
Affordable and fast
Ordered a dress which was being sold at about $40, which was pretty cheap. Order was shipped same day and arrived the next. No complaints about anything and I am really happy with the dress that I received.
Great prices but worst customer service EVER! All I wanted to do was exchange two dresses. If they didn't have my size then I was happy to get a store credit. In order to get this store credit, I'll need to return the dresses within 14 days. How am I suppose to do this if they don't even reply to an email? Instead they spend all day posting pictures on their Facebook page which is apparently more important! I love shopping online and have never experienced bad customer service like this. I won't be shopping on this website again. I'll also be advising my friends not to either. Really disappointing.
Before I received my dress, I couldnt stop telling people how great this site was because I thought the styles were fantastic. However, I have quickly changed my mind since receiving the package.
Negatives:
- Poor quality. For the price I paid for the dress ($60) I expected better quality material and more professional sewing skills. The material was too thin and gets creased/wrinkled. It sure didnt feel $60. The stitches were also poorly done.
- Clothes get sold out too quickly.
- No refund policy, only credit note available.
Positives:
- Ordered on Saturday morning and they delivered it on Monday (express shipping free for orders over $30). I wasn't at the address when they delivered so the courier called me and was willing to take it to my workplace the next day for no additional cost.
- The styles are nice but I just wished there was quality to match.
- There are sites (eg peppermayo) selling similar or even exactly the same clothing but lucy in the sky sells it cheaper. I don't know if it's because it is imitations or because it is poorer quality that's why.
They do offer free postage on returns of full priced items if you inform them within 7 days but I have yet to test out how promptly they reply to queries about returns
Overall, I don't think I will be purchasing online at this store again. I can find better quality at similar prices in store.
I order from Lucy at least every other week. And sometimes 2 times in one week. Every single thing I have ordered has been awesome. The 2 day arrival is badass & they have an amazing selection of new items every single day! This site is awesome for maxi dress which my bod is obsessed with. I've recently gotten into play suits & have a couple from here, as well. I love that they have tons of unique items.
**Warning: size do run large. Of you're a size 4-6 AUS, size 6 is the smallest they carry & expect it to be a bit large. I stick to flowy, drapy sexy stuff with very low back cut styles &/or low, flowy in the front. You can't go wrong with that formula.
**Discounts! You get a small discount with every order, if you've ordered at least once. Register your email & get their daily new arrival email which, if you're like me, will make you angry with temptation!
**Cons: Seriously. S**t sells out way. Too. Fast. Do you guys stock like 10 pieces for each size, or what?!
**Quality: my opinion is that it varies. A lot. However, I guess I've been quite lucky as everything I've ordered has held up quite well. This is a trendy clothing site, take advantage of their awesome prices & enjoy playing with the current trends & not worrying about wasting a lot on of money because the prices are so reasonable. Honestly, I don't remember everything I typed up there, but I hope I helped in some way! :)
I purchased shoes which were apparently a size 6 however actually measured to a size 8, pants which were size 8 but measured to a size 12 and previous to this a size XS on the website arrived as a S/M.
However in order to return these wrongful items I am unable to get my money back and will receive a store credit.... AHHHHHH!!! Hello, I simply Do Not Want a store credit-I want my money back and I sure as hell Will not wear any out of pocket expenses as suggested I will by the incapable service team at Lucy in the Sky!
Get it together and clearly state that your sizing is a JOKE!!!
So much for the 'consumer/customer always being right???" Maybe some sort of mission statement needs to be taken into consideration here.
NEVER again will I part with another dollar to Lucy in the Sky, Nor will I have a single good thing to say... And Im a regular go to online shopper, I AM WITHOUT SPEECH!!!
Store Representative
Hi Jacqui, we appreciate your feedback. We have offered you to pay return postage fees to return both items back to us and to refund both items if they found to be mislabeled or not consistent with the sizing chart. Please get back to our customer service girls if you wish to use this option.
Actually.... You had offered to pay the return postage and were to put a postage paid bag in the post (which I'm sure has not yet been done) So it seems to me its not just the quality and consistency of your products, but service also.
Jacqui, I have bought products from Lucy in the Sky and had very few issues. Your rating and comments about my favourite shop is the only thing that is shocking. Play fair!
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I picked up a gorgeous dress for a party and it was slightly expensive for the quality, a little disappointed there.
Browsing the store is really fun, checkout is quick and easy, I like that they also show products that are out of stock and you can request a restock. You can also hide the sold out styles for convenience.
They offer free express shipping if you spend over $40, so my dress came the next day! Overall, I had a good experience but the quality is not what I'm looking for. However, if there is a dress I fall in love with, I probably will buy it.