I placed three orders in the course of a few weeks because the fashion and the prices at this shop are great. However, the shipping is awful and the customer service is unreliable! I've been waiting almost a month for my first order to be completely shipped out and I'm not an international customer; I live in Chicago! As for the other orders, I've been waiting two weeks and counting, and 10 days and counting for any tracking details on 4 other missing items. I wanted to give this company the benefit of the doubt, but now I've got three orders that are taking forever just to get tracking details. I would be less annoyed if the site said that shipping was an unknown element, but it says that orders normally ship out within 3 days of payment! As much as I love the clothing, it's not worth the headache of constantly having to bug customer reps to ship out items they have already received payment for. I'm bummed, irritated, and likely to cancel my pending orders with unshipped items. Good thing I used Paypal =(
jtnguyen93 would not shop at Lucy in the Sky again.
Mediocre Clothing, HORRIBLE Customer Service - DO NOT SHOP HERE
I was so excited to come across this online store as I thought I had found a hidden gem. All of the clothes looked incredibly cute, high quality, and had very affordable price tags. I ordered 4 items on October 6th, 2015. Shortly after, I received an email saying that 2 of the 4 items I ordered (a bodysuit and a blazer) were out of stock and would be restocked on October 12th, and that they had sent out the other 2 items anyways. I emailed a rep from the company and asked that she cancel the order for the blazer and send me a refund but still ship out the bodysuit. She said that was fine and they would process my refund and let me know when the bodysuit shipped.
Meanwhile, I received the other 2 items I ordered that they did have in stock and was pretty disappointed with the quality. The items didn't really look like the photos on the site and the material quality was subpar--very thin and cheap-looking. The delivery time was fine, from what I remember.
I had to email their customer service multiple times to inquire about the bodysuit and my refund since each time a rep would say that they would update me but I never received any word. By November 5th, 2015 (a whole month after my initial order) I received a response saying that by then the bodysuit was no longer available (i'm assuming it sold out) and that they could not ship it to me. I replied asking if I could possibly receive an online store credit code instead of a refund since those seemed to take too long. The rep was very polite and said that she could do that for me and thanked me for being patient.
By December 9th, 2015 (2 months after my initial order) I still had not received any refund, store credit, or notification of their status. I sent yet another message to inquire about it and ended up just asking for a full refund (NO WAY would i be ordering from this site again). The rep said that was fine and it would take 10-12 days to process.
On January 22, 2016 (more than 3 months after my initial order) I sent YET ANOTHER message saying I still hadn't received my refund. The rep again said they would ask their management and get back to me.
February 7th, 2014 (4 months after my initial order) STILL NOTHING. On the 10th, I received a response saying my refund would process on the 13th and I would receive a message.
I never did receive any message or notification of any refund but I did end up getting my refund. FOUR MONTHS LATER. And get this, the rep told me my refund was going to be $47.25 but I was only refunded $44.
I know that $44 was no where near worth my time and energy chasing after but as the months passed, it became more about the principle than about the money. There is absolutely NO excuse for a company's customer service team to provide this pathetic of a level of service. Granted, each rep I spoke to was very nice and polite, so it may have been the higher-ups to blame. But still. It is downright ridiculous. I felt as though they just kept putting it off hoping that I would simply forget about my refund. But if I paid for items I didn't receive, and you don't give me my money back, doesn't that equate to robbery? And why on earth would a company want to steal from its customers? Beats me. Save your time, money, and sanity and stay far far away from this terrible company and website.
I know exactly what you mean about principal. I have been chasing for my refund for almost 3 months now. It's getting frustrating!
Look at all the people that have been ripped off by this site, we are only a small amount of people that are voicing the complaints .They probably have all the customers money in an account gaining all the interest they possibly can the scamming arseholes.
I've bought a dress on the 23rd NOVEMBER 2015 and did not receive my parcel after 10 business days. Emailed them and they claimed that I have been contacted (did not happen) as the item I want is no longer in stock (even though it clearly states that they do have it as you can still click on it to purchase it). Fine, chose another dress, same thing, "not available".
Screw that then, I don't want any more dresses, I just want my money back. They said ok and will process my refund in 10-15 working days. That was back on the 10th of Dec. It has been close to SIXTY BUSINESS DAYS and I'm still chasing for my refund. The only highlight it that they are still replying to my messages and claims that "they will follow this up". Let's see if I actually get my money back.
I ordered four items in the one order on 3 December 2015 and I was advised I couldn't use my store credits with my order, so I paid for my order in full. I was advised that the first item was shipped separately seven days after I put my order in, that the second item was shipped almost fourteen days after the original order date and I then received an email stating that the third item was no longer in stock almost three weeks after I had put my order in and paid for it. I had emailed them previously chasing up where all my items were only to be fobbed off with excuses and dates that shipping never occurred. I received my first item on 23 December, the second and third items in early January. I was furious as it had taken over a month to receive three items (their website states 5-7 days) and I still had no notification of the fourth item being shipped. All staff were extremely unhelpful and refused to refund my money as I needed all the items for the Christmas period. I was finally able to receive advice that the fourth item was never shipped, I had to request a refund and I am still waiting for the refund over three months later for one item. When Lucy in the Sky was originally Australian owned, I ordered all the time, they were fantastic, lovely and shipping was super fast. Since now being American owned it has turned to absolute dust and they also don't advertise that they are no long Australia owned. I would never ever order again from Lucy in the Sky and I would urge you to rethink about your next order. I have tried contacting them to let them know my frustrations and as always, they did not care nor offer a refund or anything of the kind.
hayleyshaye would not shop at Lucy in the Sky again.
GONE DOWNHILL- AVOID
I have ordered of Lucy a lot in the past, they were really quick and I received my package in a number of days. Something has changed, and now they're terrible. I ordered 3 items 3 weeks ago. They have so far only shipped 2 of them, and they shipped them after the 2 week mark! Its now been 3 weeks, and 1 item hasn't even been shipped, and the other 2 haven't even left the US yet. My guess is I'll receive 2 after the 4 week mark, and the other one- who knows?! Dont order off here,
MaireadDoyle would not shop at Lucy in the Sky again.
DO NOT ORDER FROM HERE
This is by far the worst service I've ever come across. I don't make much money so was excited to spend when I got paid and this website kept popping up on my Facebook feed. I got an email 2 months later saying ONE of the items was delivered. I never received it there was no sign of even an attempt of Delivery. I had been emailing asking to cancel and they said I would get a refund in the next 10 days but not for the one item that was delivered as they said they don't need proof of signature. So for the other two items I waited for the refund and after a further two months I have still yet to get my money back they don't reply and have been so horrible when they do. DO NOT ORDER. There's plenty of reliable websites like Asos or Misguided that you can stick to.
This was a horrendous experience shopping with this site, and I will never be shopping here again.
I placed three different orders and only received one. The quality was horrible and I requested to return the item. Customer service was extremely unhelpful and said they would provide a return label, which they never did, even after multiple request.
The two items that I never received, I am still trying to get my money back for, which seems it will not happen. They keep saying they will give me store credit, which has not happened, and now I can't even access my account.
Store Representative
Hi acd2,
Sincere apologies for any problems - clearly, there appears to have been some issues with your order.
We do check every style before it dispatched and unlike some other online stores, what we photograph is physically what we dispatch. In the case of any issues with quality or sizing though, we do pay for all return postage.
Unfortunately, we cannot locate your order through the information provided so we cannot help further - we cannot see any orders placed around the date of 02/18 with your username details ('acd2').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible. Again, we sincerely apologize for any inconvenience.
We haven't received any contact from you here. As we could not link any orders from the details provided, we cannot help resolve the issue.
Again, can you please contact us at pay@lucyinthesky.email and we'll resolve the issue ASAP, and we'll look to compensate you for any issues, which we completely acknowledge are not ok.
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