I purchased shoes which were apparently a size 6 however actually measured to a size 8, pants which were size 8 but measured to a size 12 and previous to this a size XS on the website arrived as a S/M.
However in order to return these wrongful items I am unable to get my money back and will receive a store credit.... AHHHHHH!!! Hello, I simply Do Not Want a store credit-I want my money back and I sure as hell Will not wear any out of pocket expenses as suggested I will by the incapable service team at Lucy in the Sky!
Get it together and clearly state that your sizing is a JOKE!!!
So much for the 'consumer/customer always being right???" Maybe some sort of mission statement needs to be taken into consideration here.
NEVER again will I part with another dollar to Lucy in the Sky, Nor will I have a single good thing to say... And Im a regular go to online shopper, I AM WITHOUT SPEECH!!!
Store Representative
Hi Jacqui, we appreciate your feedback. We have offered you to pay return postage fees to return both items back to us and to refund both items if they found to be mislabeled or not consistent with the sizing chart. Please get back to our customer service girls if you wish to use this option.
Actually.... You had offered to pay the return postage and were to put a postage paid bag in the post (which I'm sure has not yet been done) So it seems to me its not just the quality and consistency of your products, but service also.
Jacqui, I have bought products from Lucy in the Sky and had very few issues. Your rating and comments about my favourite shop is the only thing that is shocking. Play fair!
This is the most in unorganized online shop I have ever shopped at!!! No only did the clothing never arrive!! I'm now chasing the money 2 months later! Promised a refund on 4march Within 72 hours and TO DATE IM STILL WAITING!! With all they excuses under the sun, we are moving to LA we are looking into it blah blah blah.Pay my money you SCAMMERS
Christinett would not shop at Lucy in the Sky again.
This place is a scam
Let me be honest. Their styles are so cute! I thought that I finally found the one favorite website I could go back to all the time. So despite some of the bad reviews on here, I went ahead and ordered anyways because I decided to trust them. That was a bad idea. First of all, when I placed my order for the dress on March 11th, they took about a day to process my payment which somewhat reassured me. And then I received an email about it saying that my order was shipped on the March 18th saying that I will get a tracking number on the following Monday. Well I don't know what Monday they are talking about because I NEVER GOT THE FLIPPIN EMAIL. So I told myself that it's okay they probably forgot, which is pretty unprofessional, mind you. So I proceeded to send them several emails over the course of the new few days inquiring for the tracking number. I never. got. a reply. I am so mad right now because I'm a student who works her butt off at her part time job, okay. I can't afford to just throw money away like this. How in the world does this company even stay in business? If this isn't a scam, I don't even know what it is. I was so excited for the dress but now I don't want to even see it. I just want my damn money back. If I could give negative stars I would, no question about it.
Absolutely terrible customer service. Two days after receiving my order i requested a refund for some of my items. Was told a return satchel would be in the mail. A week later I contacted Lucy in the Sky to let them know I had yet to receive it and was told to just wait and to not worry, that my refund would still be accepted. That was the last I heard from them. I have messaged them repeatedly over the past 2 months with no response and no resolution! I even offered to send the items back at my own expense. I now have $160 worth of clothing sitting around in the same bag it was sent in, awaiting the kind of miracle that it obviously takes for these people to deal with customer requests. A few years back I was an extremely loyal Lucy in the Sky purchaser and never had a problem. They must have changed management because what was an excellent online store has now plummeted to nothing more than a scam. Don't expect quality and don't expect them to uphold their own policies if it means they need to give your money back.
I had ordered once from here before and had a great experience. Nice dress and quick delivery. So I decided to order again and this experience was vastly different. I ordered three items and only received two. I inquired about my missing item and it took forever for them to respond. They asked me if I wanted credit or refund and I chose refund. I still have no received it. I've sent numerous inquiries about it and my last response was that they'd already informed management and there was nothing else they could do and I would receive an email from PayPal confirming my refund as they are the ones who process it. I have yet to receive it of course. 8 months. 8 freakin months and this still isn't resolved. Horrible service. It's a pity because the clothes I did receive were lovely.
I have been a customer with Lucy in the Sky for 2 years now. I used to have zero complaints with them until now.
I placed an order for 2 items on Feb 28, and another for 1 item on March 1. I only received 1 of the items within about 7 days, but I thought it was strange that it shipped as "partial shipment". I've never experienced any kind of e-commerce site that ships items as "partial shipment".
Weeks went by and still did not receive my other 2 items. I work in e-commerce, so I understand if a product is out of stock - it happens. However, I was NEVER informed that it was out of stock. I only knew that from work experience and also by checking their website I could clearly see the item was not even available in my size.
The email I received from "Clare" said how "we acknowledge that it has gone past the amount of time needed to dispatch the items" and I was promised $10 store credit for waiting. That was a complete and total LIE. I NEVER received the $10 store credit to this day.
I consistently checked the website to see if any of the items would be restocked. I realized finally that one of the shirts were available in my size again. Yet, STILL they did not even prepare the item for shipping. I had to send an extremely irate email letting them know that I can clearly see my size is available online now.
It is absolutely ridiculous that a customer has to remind you to send a package for them!
If I had never consistently checked up on my order Im sure I would have never received it because it would have gone out of stock - again.
What's even worse is that the other shirt I wanted was never restocked in my size and it is no longer even available on the website. I ordered the "open shoulder collared shirt dress in mocha", which is now displayed as "product not found".
At that point I completely lost it. How can you promise to send an item that you never even expected to restock in the first place?? On top of that, no one even bothered to inform me that this shirt is no longer available, which I find very sketchy.
I am supposedly being processed for a refund at this moment, but by reading other reviews - who knows how long that could take.
My advice - BUYER BEWARE!!
I like the prices and the clothes on their site. Even the quality isn't too bad (for what you're paying). However, NOT WORTH THE HASSLE.
It's a shame a company with so much potential has gone to absolute shit.
Will not be returning to shop here - ever.
Store Representative
Hi 'mba1222',
Firstly, thank you for the feedback - we are trying something new and we acknowledge growing pains with our operation. That doesn't excuse poor customer service or anything clearly.
We're happy to hear that you like our prices and the variety on our website. Our aim is to provide good quality styles, without the regular retail mark-up (physical or online), with free shipping included. We're almost there in making it work without any issues whatsoever, which we are thrilled about, but again, that doesn't excuse these issues from this specific time period.
Unfortunately, we cannot locate your order through the information provided so we cannot help further - we cannot see any orders placed with your username details ('mba1222').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible - we will also look to compensate you for all the problems. Again, we sincerely apologize for any inconvenience. We do care about what we do, so the feedback is greatly appreciated.
Had the worst experience ever!!! Ordered two dresses and did not get my order for over a month I had to e-mail and remind them about it... they sent me only half my order. It is three months later and I still haven't seen a refund or the dress that I ordered!
Worst customer service, worst everything! I will never ever ever every oder from this place again! Still waiting for my money!
Ridiculous how you have to remind them about your order or about your refund.
Store Representative
Hi Acher,
Firstly, thank you for the feedback - we are a growing company and though 99%+ of orders are placed and dispatched without issue, there have been evidently some growing pains with what we are doing. We totally acknowledge this - these issues have been now worked through, and we sincerely apologize for any inconvenience.
Also, we do process all payments - credit card otherwise - through PayPal. What this means is that you have the right as the buyer to receive your money back at anytime, this can be done via your initial PayPal receipt in your email. I just mention this because we choose to process payments like this, just so the buyer has piece of mind.
Unfortunately, we cannot locate your order through the information provided so we cannot help further - we cannot see any orders placed with your username details ('acher').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible. Again, we sincerely apologize for any inconvenience. We do care about what we do, so the feedback is greatly appreciated.
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However in order to return these wrongful items I am unable to get my money back and will receive a store credit.... AHHHHHH!!! Hello, I simply Do Not Want a store credit-I want my money back and I sure as hell Will not wear any out of pocket expenses as suggested I will by the incapable service team at Lucy in the Sky!
Get it together and clearly state that your sizing is a JOKE!!!
So much for the 'consumer/customer always being right???" Maybe some sort of mission statement needs to be taken into consideration here.
NEVER again will I part with another dollar to Lucy in the Sky, Nor will I have a single good thing to say... And Im a regular go to online shopper, I AM WITHOUT SPEECH!!!
I want my money back!