Due to the postage cost being, compared to Asos, relatively high, this order was significantly large. The website quotes 9 working days for an order to arrive to Australia. All I can say, is that Topman needs to update their website as the reality of the situation makes this statement bordering false advertising. Three weeks after no delivery, I made an international call to the Topman customer service. The lady I spoke to was fairly upfront about the whole situation and acknowledged that their packages seldom arrive in the prescribed time frame. If my package didn't arrive in another two weeks, I should call her again. Coming in at 20 working days, my package finally arrived. Topman offers good pricing on it's U.K. sight, much better than their marked up Australian retail prices at least, but the postage time is both inconveniently long and the website needs to acknowledge this. Furthermore, I was quite fortunate all of my ordered clothes were of good fit because if I wanted to return them I would have had to pay for the postage back to the England. God knows how long that would have taken...
This is my 4th Topman jeans and had no problem with the fitting before this. The problem now is that although I order the exact same size, this time around the length is a bit short by about 1cm. I am not sure if this is faulty or what, but sending it back and asking for a refund or replacement is too much of hassle. But that't what you get for buying stuff online from outside Austalia and that is the reason for 3 star warranty rating. Shipping time was typical UK-Australia duration, 2 weeks on the dot.
I purchased a set of shirts and jeans from topman on the 2nd of December. The shipping was a very decent 2 and a half weeks, especially considering that it was purchased during the Christmas rush. The items arrived packaged well and the look and sizing of the items were accurate to those displayed on the website. Lastly, the pricing for the actual items are very fair when compared to brick and mortar stores and taking into account the comparable quality. Topman does offer returns however I have not experienced what the service is like with it.
Ordered a pair of shorts for less than 3 pounds shipped. Arrived in 2 weeks. Very very satisfied with both the price and quality as well as shipping time. Will definitely buy from Topman again :)
I needed a suit within 3 days, and was incredibly strapped for cash, so I looked at Topman. The suit was efficiently despatched from London and arrived before my event! I really must commend them.
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