I placed my order (close to $100) and paid in full on 14 July 2013 and still have not received anything. They will "buy time" if you pay by Paypal and PayPal wont make a claim after 45 days and this is what this Sven guy plays on. It is a SCAM in my opinion and they may offer a refund however you will never receive it. Only order if you wish to lose your money as this has happened to me. They will rarely answer an email and if they do...say it will be processed next week! Phones also go unanswered Stay away from them they are theives!
I'm experiencing the same since May 2013. Now he doesn't reply to my emails at all. This site needs to be shut down before they steal more money from consumers. I don't know how it can still be up and running.
LeeBlackie007 would not shop at Hot Cosmetics again.
"HOT COSMETICS" the "HOT THIEF - HEIST COMPANY
WARNING BUYER BEWARE. It is not the Nigerians sealing your money it is "HOT COSMETICS" I place an order 28/7/13 it is nearly 2 months later. 6 emails and umpteen attempts to contact the amazing sales team with 10 year experience (as per their blog)still they don't return any messages. They have taken the money out of my account and sent no perfumes. I know they value my business, oopsey they value my bank account even more. How can the powers to be allow this website to continue selling people products and fraudulently taking money from our bank accounts. I have lodge a complaint for the company to be investigated thru my credit card company and have contact consumer affairs to do something about the bogus company that calls themselves a business namely "HOT COSMETICS"
Good luck. I don't expect to see my much needed money again either.
I made a purchase on the 11th August 2013 and paid in full on the day. I still have not received my item 3 months later. Sven the owner keeps saying next week but still no word! I would not trust or buy from this company again and they are dishonest! I have requested a full refund multiple times and no response.
I will be making a complaint with Fair Trading and Paypal in regards to this company as they are not trust worthy and I don't want other people to be put in the same situation as I am! Very unhappy.
I'm experiencing the same since May 2013. Now he doesn't reply to my emails at all. This site needs to be shut down before they steal more money from consumers. I don't know how it can still be up and running.
Purchased 2 perfumes on Hot Cosmetics website on the 21st December, and the money was taken out of my debit card straight away. At first I was thinking it would be efficient and that it wouldn't take long to be delivered, their website looks quite legit even though I'd never used them before.
It got to the 14th Jan 2014, and I was starting to get really suspicious by then as I didn't even receive a confirmation e-mail or tracking ID for the package.
Decided I'd e-mail 'Sven' but the e-mail came back undeliverable, so I e-mailed them through their website.. No reply today, so I rang the mobile number on the website.. Apparently it's disconnected.
Words can't describe how angry I am!! I only wish that I read all the horrible reviews before I went on their website. I can't believe people can seriously do this kind of stuff without consequences or feeling guilty, and you know what you would call that kind of company.. A pyramid scheme!! Money for products that never come.
I ordered perfume in July 2013, it never arrived, lots of excuses from Sven, no action. He promised to refund my money, I reported him to Consumer Affairs in Melbourne and he told them he would refund my money... I am yet to receive my money. How can this company continue to take peoples money.
I'm experiencing the same since May 2013. Now he doesn't reply to my emails at all. This site needs to be shut down before they steal more money from consumers. I don't know how it can still be up and running. Does reporting them to Consumer Affairs help?
Consumer Affairs in Victoria phoned them and got an assurance that he would refund my money, however they have no power to make it happen. They suggested that I lodge a claim with VCAT - small claims if I don't receive a refund. So far no refund....
I ordered perfume from this site on 27th May 2013 and am still waiting, it is now Feb 2014. Contacted 'Sven' after 6 weeks and he was initially very apologetic. I have emailed numerous times since enquiring about my refund. Sven stopped replying in October. I am going to contact my bank and the ACCC. The website needs to be shut-down.
I placed an order with this appalling company over a year ago. Despite numerous emails, enquiries and "fob-offs" my purchase (valued at over $100) has neither been received, nor the money refunded. Avoid this site at all costs!! I wish I had read these reviews before being taken for a ride. Downright stealing. No other word for it.
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Stay away from them they are theives!