I live in the US and I ordered 3 dresses for my 21st birthday coming up next week. It was extremely last minute but I was convinced their shipping was fast. My order status said "suspect fraud", and I was worried I would not receive my order on time. I tried calling customer service after I realized the time difference meant that service office hours where over for the weekend. I wrote an email explaining my situation. At 8pm, Sunday, US EST, I called again and Tina picked up in under 10 seconds. She assured me, that my suspect fraud status could have been something as simple as a billing address not matching, and that as soon as the payment was processed fully it would ship out.
She even went ahead and reassured me by also replying to my previous email a few hours later saying my products have been shipped, and even remembered our phone call.
I am so happy the way she handled my problems, and I can't wait to get my dresses!
I was ordering two dresses from this site. Kinda nervous about the sizing so I read some reviews then decided to order in medium. I received text message alerts when my order was being shipped. Got my dresses and when i opened the package I was happy the quality was good. Tried them on and I was so glad I ordered a size up. The dresses fit perfect! I would defiantly order from this site again.
This place is by far the best place to shop for quality and fast shipping. (that is if you live in Australia) Not sure what its like overseas as i dont live there but im sure it would be fine!! I have bought over 7 dresses from this place and every single one has fit perfectly and came the next business day. Although the prices are around 60 dollars your paying for the awesome quality and the express shipping is just a bonus :) cheers!
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My order status said "suspect fraud", and I was worried I would not receive my order on time. I tried calling customer service after I realized the time difference meant that service office hours where over for the weekend. I wrote an email explaining my situation. At 8pm, Sunday, US EST, I called again and Tina picked up in under 10 seconds. She assured me, that my suspect fraud status could have been something as simple as a billing address not matching, and that as soon as the payment was processed fully it would ship out.
She even went ahead and reassured me by also replying to my previous email a few hours later saying my products have been shipped, and even remembered our phone call.
I am so happy the way she handled my problems, and I can't wait to get my dresses!