Sloppy service. I placed an order for our anniversary many days in advance. Delivery was slow on the day and there was no capacity to track your order online. When I called to ask what time the flowers would be delivered, operator needed to contact the courier as she didn't know. Can't believe that this isn't tracked properly- I mean this is what your business is meant to do!
Then she proceeded to say that I hadnt specified a time for delivery -as if to shift blame onto me the customer. There was not a place in the order form that specifically asked for time of delivery-I presumed it would be in the first half of the day. I didn't except I would have to wait all day for the flowers to be delivered! It would have been easier to go to the florist myself. When I complained, I was met with a passive aggressive operator, 'ok well you're entitled to your opinion' .
Useless company, will never use again! Absolutely rude and sloppy, slow service.
I never write reviews but I am disgusted by this company and I want everyone to know if you want your flowers to get to your destination on the same day which is nearly everyone then DONT ORDER with them
"They were very friendly and had overall great service. Someone called me from the head office to confirm my order and to see if I had used..." Read More
"I order a couple of books and chose to pick up from the location as it was close to my home. Within 1-2 days, I went in to check if my boo..." Read More
"Ordered a suit in preparation for the increasing number of weddings that were being organised. Delivery was free due to my order being ov..." Read More
Then she proceeded to say that I hadnt specified a time for delivery -as if to shift blame onto me the customer. There was not a place in the order form that specifically asked for time of delivery-I presumed it would be in the first half of the day. I didn't except I would have to wait all day for the flowers to be delivered! It would have been easier to go to the florist myself. When I complained, I was met with a passive aggressive operator, 'ok well you're entitled to your opinion' .
Useless company, will never use again! Absolutely rude and sloppy, slow service.