Hi Kwest, Our apologies for your experience to date. Can you please provide an order number so that we can investigate this matter, and contact you with some resolution? Please let us know, and we will be happy to assist you. You can also speak to a manager Monday-Friday 8am-4pm Sydney time by calling 1-800-451-637. We look forward to resolving this for you as quickly as possible. Kind Regards, Bloomex
You were lucky! The sympathy flowers I ordered from Europe to Australia were completely unlike the ones shown in tne advert. They were a small, garish bright yellow, cheap looking bunch of wilting flowers instead of the lovely cream and pale yellow arrangement I paid for. The full sized card I paid for never arrived. Bloomex promised to redeliver, but never did. It has proved impossible to receive a refund from them, they ignore all requests.
Hi Kirst23, Thank you for your feedback. We have reviewed your file, and it does look as though an error occurred during your order process, and we sincerely apologize for this. We communicated several times to you via email, offered you a redelivery with upgrade, which was refused, and then your order was refunded in full for the mistake. Our apologies that you feel you have had an appalling experience. We thank you for your feedback, and are constantly striving to improve our customer service. Sincerely, Bloomex
Hi Brb223, Thank you for your feedback. We apologize that you seem to have had a horrible experience. Can you please provide us with an order number so that we can follow up and provide you with a suitable resolution. Kindest Regards, Bloomex
Hi again BRB223, After reviewing your file it does look as though you were given a $20.00 store credit. I will also make the necessary adjustments to ensure any extra delivery fee's that you paid are returned to your credit card. You will receive a copy of this refund transaction within the next 1-2 banking days. Should you wish to discuss this further with a manager, please feel free to contact us at 1-800-451-637 as managers will be on duty today. Sincerely, Bloomex