Roberth would not shop at Aquatic Supplies Australia again.
Lack of service
After spending over $1000 with this company the service was excellent. However god forbid if something breaks down while under warranty. Air pump started to weaken in the first month. The warranty is FULL of contradictory comments. Blame is placed on the buyer before the faulty equipment is examined and no come back for the customer. My advice is to go to a real pet store and compare the advantage of returning a faulty item as to dealing with this over the net. The operator confuses truth with honesty of opinion. Just tired of being ripped off and sellers thinking they get away with it.
Store Representative
Hi Robert,
Apologies for the delay in responding here, we just found this great website.
As discussed at the time of this incident, the unit simply required a replacement diaphragm which is not a part covered under warranty, these are designed to wear and be replaced as per your instruction manual. Whilst you state here the unit started to fail within the first month, it was many months after delivery before you contacted us.
We note your matter was resolved last year and the link to the diaphragm emailed to you.
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Apologies for the delay in responding here, we just found this great website.
As discussed at the time of this incident, the unit simply required a replacement diaphragm which is not a part covered under warranty, these are designed to wear and be replaced as per your instruction manual. Whilst you state here the unit started to fail within the first month, it was many months after delivery before you contacted us.
We note your matter was resolved last year and the link to the diaphragm emailed to you.
Kind regards,
The Team @ aquaticsupplies