This is a really cool online shop, they have so many inspired shoes which has the looks without having to pay for big bucks.
I've ordered a pair rumi sandals & is extremely happy with my purchase. The quality is good and they are also really comfy and easy to match. I think this pair of sandals is going to go everywhere with me this summer.
I like how they offer free shipping & express shipping i think is $15. I chose free shipping coz i wasn't needed them in a hurry and they posted pretty quick i think 3 days later, i received my shoes just over 2 weeks which is faster than i thought coz on their website it says free shipping is 10-25 working days.
Overall I'm really pleased with them. Nice design of shoes, affordable price, good quality and free shipping option, i really couldn't ask for more. I have already recommended few friends to this online shop & I'll definitely purchase from them again. I'm going to order stella sandals next time, that lover cutout shoes is also so amazing!!
I submitted my review nearly a week ago and they still haven’t post it yet, so I’ll post comment my review here and hopefully they’ll post my review soon.
I will shop at jessicabuurman again
My qamra boots arrived today. Love them !! They look exactly the same as pictured, very happy with them. Reading thr reviews I was a little nervous about ordering, but it was an easy process. Got my shoes and now I'm a happy girl. I ordered a size up as suggested and they fit me nicely (usually size 6, ordered size7, but I do have a higher arched feet). I'll certainly shop there again.
ViewtifulJarrell would shop at Jessica Buurman again.
very very satisfied
I want to start of by saying that I wrote a very worrisome review this past weekend. However after various emails with Jessica Buurman's support team, everything was resolved and I received my shoes. The box was a bit beat, BUT my shoes.....I adore them. They look a bit different than what was pictures online, HOWEVER they look better. I love my shoes....Thanx Jessica Buurman <3 <3
I ordered from Jessica Buurman and was frustrated with the lack of communication about my package. I was also frustrated with how long it has taken for my package to arrive. This company sent me an email and explained why it took a few days to hear back and they apologized. They helped to remedy the situation by providing me with a substantial discount off of the shoes. I really appreciate the great customer service I received once they contacted me. There was a little frustration in the beginning ,but I feel that I can safely say this company has done it's best to help me in any way they can.
MOD: Review was updated by Danielleb20 on 20/11/2014
Hi, Danielle
This is Jessica from JESSICABUURMAN.COM
I've just emailed you to answer few of your queries, just in case, below is the rough copy of the email I've just sent to you.
1. 'I have not received an email back. I emailed the customer service representatives on Wednesday of this week and it is Friday night, there has been no reply. I emailed again today and have received nothing back. '
I've run a email history search and from our email history search your email has been replied on time and all within 24 hours (Please see screen shot attached).
2. 'sent me an email saying i would receive my package in "3-4 business days". My follow up question was what exact date would I receive the shoes. I felt 3-4 business days was vague and if EVERY other online store can give me an exact date of arrival, why can't Jessica Buurman.'
The reason we do NOT provide the exact day is because the shipping companies are their individual companies and we do not have any control of their quality of service. Therefore we can not 100% guarantee if the shipping company will 100% deliver your package on the date they've promised us without any delay (how long will it takes to clear the custom..etc).
3. 'while scrolling through some of these other reviews I doubt I will receive my shoes anytime soon. I understand that sometimes there are issues with orders and complications.'
Base on the DHL tracking number we have provided to you, you can track your parcel live on DHL official website. Your package will be arrived either today or tomorrow.
--
Prior to this, base on our email communication, we have not only refund your Express Shipping charge, we've also compensated you for the delay.
We feel we have tried very hard to resolve your issue and the review you've left is bit misleading.
P.S. JESSICABUURMAN is currently undergo a legal process with www.estorereview.com.au due to the fact, estorereview only displays the negative reviews and purposely ignores the positive reviews.
If you have any questions, please feel free to contact us at: support@jessicabuurman.com
I posted this review in hopes that someone would get back to me, and to express my frustration to other potential customers. You have solved my problem and have gone out of your way to help me. I really appreciate the fantastic customer service I received since. I have emailed the company, to ask if I can make a revision to my review and I have not heard back yet.
CAFashionGIRL would shop at Jessica Buurman again.
Excellent customer service.
I received my order for the Rumi Ankle Strap Sandal. Unfortunately one snap was faulty. I notified customer service and they immediately inquired after what occurred. They responded quickly to every inquiry and the issue was resolved. Emma from customer service was especially persistent and helpful. They provided me a discount and a 10% gift card towards my next purchase which was unexpected. They are a trustworthy seller and I am satisfied. Thank you Jessica Buurman for your excellent customer service.
I purchased the CARMEN Gold studded Ankle boots (http://www.shopjessicabuurman.com/carmen-gold-studded-ankle-boots-p-685.html) from this online shop, because I wanted boots with a similar look to the Chloe Susanna boots that all the celebrities are rocking. These boots were EXACTLY what I was looking for, and I was very pleased to see that they ship worldwide (I live in Canada and a lot of other online shops with similar boots wouldn't ship here).
The price was reasonable and the website even offers a 10% off your first purchase which i was very happy about. I paid with Paypal and no issues, and the boots arrived a little earlier than I expected (website says around 2-4 weeks, I got my boots in 3). For sizes make sure you purchase a size UP, I am a size 7 and ordered an 8, and they are the perfect fit. The quality of the shoes weren't too bad and I know I will get a lot of wear out of these boots.
The site was excellent with keeping me posted about my order (I got an email for when it was being processed, when the boots got shipped, and even got a tracking number).
the ONLY thing that threw me off, is that the website said shipping was FREE but I had to pay $20 at the door when my boots arrived to the shipping carrier. Other than this -- good experience.
Hi, shadddz
Thank you for your comment.
In regarding $20 has been charged at the door. We have paid the shipping fee in full at the time of posting your package, there should not be any additional shipping fee charge at the door, unless it was for other services, such as duty fee.
We'd like to file a formal investigation request with the shipping company to see if $20 charged to you is legitimate or how to prevent this happening to other customers.
We are not able to track your JESSICABUURMAN Account details via username: shadddz If you'd like us to resolve this for you, please email our Support Team at: support@jessicabuurman.com
Thank you again for taking your time to leave your comment.
I ordered a pair of boots from Jessica Buurman, the "Exclusive - QAMRA Leather Wedged Heel Boots". It took 24 days for the package to arrive without the express. I emailed them once and got a good answer. I would say that I got an okey price for these boots, the only thing thats "wrong" is that they are supposed to be in leather, some part is but some parts isn't. But they don't smell plastic and look like the picture on the website. I would say that my rate for Jessica Buurmans website and these shoes are okey. I'm not happy and not disappointed.
Hi, hanha
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Blondissima777 would not shop at Jessica Buurman again.
Not leather as advertised
I bought the Riley boots (Margiela open toe, wide top opening, ankle stiletto bootie knockoffs). The site says "leather upper" and they're clearly not leather, they're PU (pleather). The picture on the site looked like pony hair to me, so I just assumed it was real leather of some sort.
I saw a picture on Instagram tagged Jessica Buurman Riley boots and saw they were NOT real leather, but given the $139 price tag and the leather upper claim in the description, I trusted they'd be real. I'm sure they know the difference between real leather and PU. Wish they'd at least be honest about it and charge accordingly. For $100 more or sometimes even less, I could have bought a real Margiela pair :(
The shipping was on time, the design was dead on, but wrapping them in cheap pleather, lying about it and charging me what I would have paif for real leather shoes will probably not make me a returning customer. Sorry.
Giving service & warranty 1 star, because false advertisement nulls those 2 in my book.
I've ordered a pair rumi sandals & is extremely happy with my purchase. The quality is good and they are also really comfy and easy to match. I think this pair of sandals is going to go everywhere with me this summer.
I like how they offer free shipping & express shipping i think is $15. I chose free shipping coz i wasn't needed them in a hurry and they posted pretty quick i think 3 days later, i received my shoes just over 2 weeks which is faster than i thought coz on their website it says free shipping is 10-25 working days.
Overall I'm really pleased with them. Nice design of shoes, affordable price, good quality and free shipping option, i really couldn't ask for more. I have already recommended few friends to this online shop & I'll definitely purchase from them again. I'm going to order stella sandals next time, that lover cutout shoes is also so amazing!!
Thank you for your feedback.
Have a nice day.
Jessica Buurman Team
I will shop at jessicabuurman again
My qamra boots arrived today. Love them !! They look exactly the same as pictured, very happy with them. Reading thr reviews I was a little nervous about ordering, but it was an easy process. Got my shoes and now I'm a happy girl. I ordered a size up as suggested and they fit me nicely (usually size 6, ordered size7, but I do have a higher arched feet). I'll certainly shop there again.
We look forward for your return. Please use gift card code: xoxojess to receive 10% discount for your next purchase.
Have a nice day.
Jessica | Jessica Buurman Team