Terrible experience with this website will never shop from them again, quility of a dress i bought was poor, communication in regards to returns was shocking taking over two months until i saw any store credit and when they did give me credit they decided money from because I was a sale item and claimed that i needed to send a prepaid satchel which they failed to mention until i queried why I did not received the full amount. such a joke. never again.
I bought 3 items on the 5th of March, 2014. I did not receive these items until the 17th of march, 2014. I emailed them throughout asking why I had not received these as I wanted something new to wear for my B'day on the 7th of march. The popcherry team responded advising I ordered an item that was not available till the 13th of march. This was news to me and would have thought I would have been told upon purchase that there would be longer waiting times/ all other items purchased would be delayed due to waiting for another item. I finally received these items on the 17th of march, 2014 and was disappointed with the quality of these items. The white skirt is see through at back due to the poor quality material and the dress I ordered was not fitted and of the same poor quality material. I then again emailed to seek a refund/ exchange in which because the dress was on sale no refund was available and the skirt had to be refunded for a store credit.
After this disappointing waiting time, lack of customer communication and poor quality clothes I have no idea why I would want a store credit to buy more poor quality items. Just a heads up for other people to buy from another site that offers refund/ exchanges willingly as an online provider and one that has better quality clothes.
You are entitled to a refund under ACCC laws! I chased this issue with them and gave their staff several links to the ACCC website regarding this. I got my refund in the end.
Under Australian consumer law it is illegal to refuse a refund under certain conditions even if they are on sale!!
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