I sent two items back the day after receiving my order (both items didn't fit properly and one had a black mark at the bottom). Two weeks later and I'm still waiting to hear from a representative. I've sent a follow up email and still nothing. Have tried calling the office only to be answered by a machine time and time again. Have posted a comment on their facebook page hoping someone will attend to this.
Beware of buying from their online store, if you need to do a return or exchange you'll be waiting for a long long time!! They also seem to have a lot more 'stricter' rules on exchanges and returns than most fashion stores trading in Australia.
"Great stuff! Good pricing, great range. Good products. Had an issue with a lighter but warranty covered it, after sales service was good. ..." Read More
"I work in online customer service and I personally find Sportsgirl's to be quite sloppy at this point in time. I emailed almost three week..." Read More
"Extremely cheap clothing. The website makes everything look like something it's not. Some of the stuff I ordered off the website was a dif..." Read More
"Wanted shoes has a large range in store and online. I purchased a new pair of flats from the website and with free delivery and returns, t..." Read More
"I ordered some jewellery from brands exclusive. When I checked the next day there was no order in the history but my credit card has been ..." Read More
Beware of buying from their online store, if you need to do a return or exchange you'll be waiting for a long long time!! They also seem to have a lot more 'stricter' rules on exchanges and returns than most fashion stores trading in Australia.