HappyFamily99 would not shop at Milan Direct again.
The worst Customer Service In Australia?
Ok, so you decide a new desk is needed for the computer and after some online shopping Milan Direct seems reasonably priced. This is where my tragic tale begins.. Let me tell you all about my experience and give you a great insight into what you can expect should your delivery go anything less than perfectly........
The desk is ordered and paid for 13th June.. All good so far, the couriers will contact the day before to tell you when your ($47 dollar delivery charge) desk is coming. 3 Business Days approx. 12 days of nothing follow, Phone calls, emails trying to see if anyone at Milan Direct has a clue where my desk is and.. no, they don't. A Luckily Break, I happen to be off work (and in) on 24th June and a knock at the door, a driver saying he has a desk for me, no warning or notification as promised! He is genuinely astounded that no one has called me or notified me as they've had the desk for a week! opens the van and picture if you can a box that has gone through the lawnmower, is water damaged and all the fittings are rolling around in the box, I have some shocking photos of the delivery (anyone with any ideas of a consumer review website i can put them on please let me know... Big grin from the driver while he drags the battered desk off the van and says you need to take delivery then call them. "Just sign it STC (subject to checking) and yer all good!" So try to call Milan Direct and realise there is actually no number you can phone you have to email them.. Eventually get a short sharp reply that they need photo proof (do they think I have made it up!?)
So i spend that evening apologizing to my son that he cant have his desk and apologizing to the Wife that the garage is now going to be full of smashed water damaged pieces of wood for the foreseeable future and the rest of the evening uploading photos of every damaged piece and sending it to customer service(this is there standard policy im told if you get a damage goods delivery...
Email it off then nothing for nearly 2 days, then get an email, if you'd like to accept the junk we've delivered to you we will give you $40 to keep it, how does that great offer sound?
So wiped that insult away, asked for a new desk and the wait starts again, no contact.. eventually get an email to say the desk is dispatched to the couriers,they contact you in 24 hours with a dispatch low down, yet again i hear nothing so I call the couriers 2 days after that and they have not got the consignment, so no idea where or when... Were now at the 8th July, 26 days after ordering and I have absolutely no idea when im getting a desk, i can have a refund of the desk but not the $47 delivery charge if i want.. Why would i accept that!? What have i done wrong exactly for a 50 bucks penalty? So I can only hope and wait and wait and wait.. Ill keep you updated! Meantime have a good look at the photo this was my Milan Direct delivery.. Garbage
So Milan Direct anyone like to step up and help me out do i just sit and wait and wonder who I should have bought from and why anyone in there right mind should have to go through this experience in this day and age..
Fully agree with Happy Family 99 .I think they do have the worst customer service in Australia . The no phone thing is unbelievable but true . Took me a rediculous number of emails to finally get a refund . Steer well clear of this mob .
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The desk is ordered and paid for 13th June.. All good so far, the couriers will contact the day before to tell you when your ($47 dollar delivery charge) desk is coming. 3 Business Days approx.
12 days of nothing follow, Phone calls, emails trying to see if anyone at Milan Direct has a clue where my desk is and.. no, they don't.
A Luckily Break, I happen to be off work (and in) on 24th June and a knock at the door, a driver saying he has a desk for me, no warning or notification as promised! He is genuinely astounded that no one has called me or notified me as they've had the desk for a week! opens the van and picture if you can a box that has gone through the lawnmower, is water damaged and all the fittings are rolling around in the box, I have some shocking photos of the delivery (anyone with any ideas of a consumer review website i can put them on please let me know... Big grin from the driver while he drags the battered desk off the van and says you need to take delivery then call them. "Just sign it STC (subject to checking) and yer all good!" So try to call Milan Direct and realise there is actually no number you can phone you have to email them.. Eventually get a short sharp reply that they need photo proof (do they think I have made it up!?)
So i spend that evening apologizing to my son that he cant have his desk and apologizing to the Wife that the garage is now going to be full of smashed water damaged pieces of wood for the foreseeable future and the rest of the evening uploading photos of every damaged piece and sending it to customer service(this is there standard policy im told if you get a damage goods delivery...
Email it off then nothing for nearly 2 days, then get an email, if you'd like to accept the junk we've delivered to you we will give you $40 to keep it, how does that great offer sound?
So wiped that insult away, asked for a new desk and the wait starts again, no contact.. eventually get an email to say the desk is dispatched to the couriers,they contact you in 24 hours with a dispatch low down, yet again i hear nothing so I call the couriers 2 days after that and they have not got the consignment, so no idea where or when... Were now at the 8th July, 26 days after ordering and I have absolutely no idea when im getting a desk, i can have a refund of the desk but not the $47 delivery charge if i want.. Why would i accept that!? What have i done wrong exactly for a 50 bucks penalty? So I can only hope and wait and wait and wait.. Ill keep you updated! Meantime have a good look at the photo this was my Milan Direct delivery.. Garbage
So Milan Direct anyone like to step up and help me out do i just sit and wait and wonder who I should have bought from and why anyone in there right mind should have to go through this experience in this day and age..