I have ordered $400 amount of bedding and linens from Adairs, but they did not give me the tracking detail or the order update. One of the advantages of ordering items online is to save time and money for those who don't have a car or much time to do shopping at stores. However, because of the fault of the company, the customer has to spend his/her valuable time and money to collect the items from the post office, in my case 20 minutes away from my place. Plus, it is not possible to collect the large items just by myself, so I have to bring one of my friend, too. Yet they are saying, they are doing "their very best" to solve this problem. Yes, shifting responsibility on the customers is the best way of solving a problem. Legit.
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