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Dick Smith Electronics Reviews

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4.3 from 63 reviews
61 out of 63 reviewers would shop here again
About Us:
Dick Smith - Talk to the Techxperts - We're doing deals on Apple ipods, laptops, notebooks, 3D TV, LCD and Plasma, GPS with great brands like Logitech, Sony, Samsung, Apple, Tomtom, Garmin, and Microsoft!

63 Reviews from our Community

Overall Review Summary
23
2
2
1
Individual Review Summary
Service:
4.2
Shipping:
4.4
Pricing:
4.4
Warranty:
3.9
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Date Posted:
Ordered On: 8/07/2011
4.2
Overall Rating
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cdfong would shop at Dick Smith Electronics again.
Bargains to be found, avoid house brand products
From time to time, DSE offers products at very tempting prices which is the reason I purchased from them online several times. I am very pleased with the next day shipping option they have since I live near the CBD and usually get what I ordered quickly. However, I bought a DSE branded 2in1 vacuum stick cleaner which performed alright till it just stopped working a year later. It was cheap and you get what you pay for.

Date Posted:
Ordered On: 30/04/2012
3.5
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TashKinderfield would shop at Dick Smith Electronics again.
Delivery Service is terrible
I bought a Sony 40" Tv for my boyfriends birthday, paid the extra $80 to have it delivered in time for it. There was some sort of mix up with delivery times, so i called them up and had it scheduled for the next day. Waited pretty much all day for it, driver called me up and apologised for the delay.

Overall wouldnt pay the extra for delivery, just click and collect seems easier. Was also supposed to get a pair of 3d Glasses with the unit, they never came.

Date Posted:
Ordered On: 13/11/2012
4
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as.beatstherest would shop at Dick Smith Electronics again.
Great Product, Cheap Price, Stupid Delivery!
I ordered an $10 amaysim Voucher from Dick Smith, on special for $7.92. It was a free shipping item but I thought because I only needed the code they would digitally send it to me. Sure enough a few days later a 5kg satchel came from Startrak with my voucher in it! Thats right, one A4 sheet of paper with a voucher on it put into a 5kg satchel. I would buy again, but I think they are just wasting resources for themselves and the customers time.

Date Posted:
Ordered On: 6/11/2012
4
Overall Rating
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N/A
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N/A
T_double_U would shop at Dick Smith Electronics again.
Great price
On the 06/11/2012 i ordered 2 'UNIDEN 72XLT VHF/UHF Scanners' for $20 each (clearance),when i arrived one of the scanners was a returned unit which wasn't declared on the site,she take off another $5 which was okay i guess.

There was no shipping charge as it was a Click & Collect reservation.

Date Posted:
Ordered On: 21/06/2012
3.8
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syoleen would shop at Dick Smith Electronics again.
Good
Before I bought Diablo III from Dick Smith, I placed an order from JBHifi. But JBHifi didn't deliver it after 4 weeks. I received it from Dick Smith first even though I placed order there 2 weeks later.

Date Posted:
Ordered On: 16/06/2012
4
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hothaibinh would shop at Dick Smith Electronics again.
Bad Product
I ordered a GPS from the website to my friend in WA. The order arrived in a week but the GPS charger doesn't work. At first we thought it was because of the old car so we left it unused for 2 months. Then I found an old phone charger to try and found the GPS was working normally so we concluded the charger was broken. We complained Dick Smiths and they advised us to ask the manufacturer first for faster service. We found it troublesome so we ordered a charger from ebay. The GPS worked for a few days with the new charger but then I couldn't turn it on anymore. Anyway, it was a single incident, other orders were all fine to me.

Date Posted:
Ordered On: 25/08/2013
4
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N/A
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reptile would shop at Dick Smith Electronics again.
faulty item, replaced without issues. good service overall
ordered a mobile phone online to be picked up in store. as stock was low, no shipping/delivery was available

i received a text notification 2 days later, letting me know that my item was ready for pickup at my selected store

out of the box, the phone had issues with the sim tray (wouldnt eject the sim properly and got stuck). the original store i had purchased the phone from had sold out, so i had to ring another dick smith for stock and head there to have the item replaced. slightly inconvenient, but things like this happen

the phone was swapped over without any issues, and the new one worked fine. hopefully it holds out for the next couple of years

so overall, good service, just inconvenient having to drive around for faults with the item, but its no fault of Dick Smith