Dick Smith - Talk to the Techxperts - We're doing deals on Apple ipods, laptops, notebooks, 3D TV, LCD and Plasma, GPS with great brands like Logitech, Sony, Samsung, Apple, Tomtom, Garmin, and Microsoft!
TashKinderfield would shop at Dick Smith Electronics again.
Delivery Service is terrible
I bought a Sony 40" Tv for my boyfriends birthday, paid the extra $80 to have it delivered in time for it. There was some sort of mix up with delivery times, so i called them up and had it scheduled for the next day. Waited pretty much all day for it, driver called me up and apologised for the delay.
Overall wouldnt pay the extra for delivery, just click and collect seems easier. Was also supposed to get a pair of 3d Glasses with the unit, they never came.
jjia6395 would shop at Dick Smith Electronics again.
Great products at a great price
I bought a set of screwdrivers from dick smith and it took 2 days to deliver. I also bought an Apple TV and received TWO free hdmi cables despite the promotion only listing one. Can't say I'm disappointed by their service.
TracyC would shop at Dick Smith Electronics again.
Electronics
I Bought an Olympus Camera for my holiday abroad and as a first timer buying online was a little skeptic but i recieved my camera after 3 business days and was pleased with it.
T_double_U would shop at Dick Smith Electronics again.
Good price Great game
I ordered Battlefield 3 on PS3 from Dick Smith Electronics , was happy with the price i paid for it and i've been even happier with the game itself.
It's a straight forward ordering process with Dick Smith Electronics,will be interesting when the new owners take over.From memory the item took 3 days to arrive.
huyie would not shop at Dick Smith Electronics again.
Needs better customer service and quality control
Placed an order on a Panasonic 127cm plasma TV for $999 during their end of financial year sales.
Required credit card verification, even though I had no issues with my account details when I purchased a surge protector just a month beforehand.
When I noticed that the product ID in my account was for a completely different TV (43' LCD rather than 50' Plasma) it took them until the next week before I could get a response from them and sort out the problem. Got various responses from them saying item was in stock, and even managed to receive a phone call from them saying they managed to source it from an interstate store (NSW) and would be shipped to Victoria.
However when I contacted them again, I got two completely different replies saying the THP50S10A which I initially order was no longer in stock, and that a TH-L37U20, which I had never ordered was going to be dispatched. Had to call them again to sort this issue out, and it took them a while for them to figure out their own mistake, not the mention the grievances I had when trying to obtain a refund for all this mess.
Would never recommend purchasing from them, even if they have reasonably priced items. Once you encounter an issue with them, you will dread having to deal with their customer support.
shopperholic would shop at Dick Smith Electronics again.
electronic Needs
Purchased Apple iMac 21.5" 2.5GHz . Delivery took 3 days. Very happy. Arrived packaged and well. Free delivery also. Always happy to buy online from DSE.
cdfong would shop at Dick Smith Electronics again.
Bargains to be found, avoid house brand products
From time to time, DSE offers products at very tempting prices which is the reason I purchased from them online several times. I am very pleased with the next day shipping option they have since I live near the CBD and usually get what I ordered quickly. However, I bought a DSE branded 2in1 vacuum stick cleaner which performed alright till it just stopped working a year later. It was cheap and you get what you pay for.
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Overall wouldnt pay the extra for delivery, just click and collect seems easier. Was also supposed to get a pair of 3d Glasses with the unit, they never came.