Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
I always heard of good offers about kogan, so decided to buy some good deal razor blades. they were cheap but the catch with Kogan is they don't get shipped till ages. the goods was not also delivered as per the estimated delivery date. The goods arrived two weeks after they sent me dispatch email. It was just disappointing shopping.
Very poor customer service- still waiting for refund!
Very poor customer service.
After receiving a Kogan branded action camera that was faulty and contacting Kogan and following instructions to take photos of the product then sending it back it has now been almost 9 weeks and I still don't have a refund.
E-mail responses have been courteous, professional and promise someone will be in touch shortly but someone does not get in touch and there is another week gone, enough is enough! This will be passed on to Department of fair trading next week as this is completely unacceptable.
Bought a Galaxy S3. When it arrived I could not get the SIM card more than 75% into slot. Immediately submitted a report by email. Took 2 days to get a response. Had several emails from them none of which addressed the issue of the SIM not going into the slot.
After several days I went and got the SIM card holder replaced myself as I was travelling overseas and need a working phone. On telling Kogan this they claim it voids the warrantee. It works now no thanks to Kogan.
I recently ordered a Samsung Galaxy S4 for my son's birthday. Received it in record time (1 week - surprising as my daughter's iPhone took a month from Kogan). Improving - or so I thought..
I held his phone until his birthday on the 4th Dec and alas, it appears the claim "All phones and tablets sold by Kogan are network unlocked" is untrue and false advertising. The phone turned out to be network locked to SFR, a French provider..
So I diligently raised a support case with Kogan but later decided to call them. Spoke to Henry who it appears 1) Does not know about about network locks, IMEI, etc. 2) Is extremely forgetful.
He sends me an email to hard reset the phone ??? So I call back and Henry again answers and informs me that they will need to apply for an unlock code.
I send an email with the IMEI and relevant data only to get a response to send a screenshot of the phone status. Lucky for me I own a camera phone and I send that in.
The next day I call back as no response and speak to another chap who informs me that Henry has not even entered my case / phone data. He does that and sends an email to confirm that it is completed..YAAAYY! Someone helpful. He also informs me that if I return thephone for a refund, it could take even longer than getting this problem sorted out (> 3 -7 working days)??
A few hours later I received another email from another person requesting the same info. as before: A photo of the screen and another of the label on the box showing the IMEI number. I take a photo of the IMEI barcode sticker under the battery (as the sticker on the box is eligible from opening it in excitement) and I have sent that through and now we wait...
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