Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
I ordered a samsung note on November 2014 for my mom as Christmas gift. It was not until Feb next year that she started to use the phone. Turn out that the phone was LOCKED. It was not UNLOCK PHONE like the website had said. I called them up to fix the issue. They had to generate a unlock code - fine, no problem. After a week, no reply. I had to phone them up again, asking for exchange. Well, apparently they only gave me two choices: 1. wait for the unlock code. 2. return the phone for them to fix - and definitely what they'd do was waiting for the unlock code anyway. NO EXCHANGE GRANTED. They promised me to get back to me in 2 weeks, if not, they will bring it to the "upper management". Well after two weeks the manager returned to me with this:
"Please accept our sincerest apologies for the inconvenience caused to you.
We have just been notified that unlock orders are currently delayed at the moment.
This is a global issue, all unlocking company are experiencing this delay.
We sincerely apologise for the situation.
I have escalated the issue and organised for an unlock code to be generated for you.
I will pass the code directly onto you once we receive it,it will be passed via this email conversation.
If you have any further queries in the meantime, please do not hesitate to contact us.
Kindest regards, (MOD: Personal Name Removed)"
Now it was the unlocking company's fault. MORE WAITING. I contacted them on 18 FEB for the code, and finally they gave me the code on 23 MARCH. AND THE CODE didnt work. Eventually they let me return the phone, with postage bear by me because I missed the correct label (they will issued you 2 labels - to confuse you enough) and wont refund me the postage i paid.
Well, this is the price I must pay for my lesson, and here I am writing this so you wont have to pay for yours.
DONT LET THE PRICE FOOLS YOU. YOU MAY PAY SLIGHTLY HIGHER ELSE WHERE, BUT IT WILL SAVE YOU FROM LOTS OF ARGUMENT AND ENERGY. EVENTUALLY YOU'LL FIND THE PRICE DOES NOT WORTH IT AT ALL
Ordered 2 iPhone 5cs for teenage daughters for Christmas. Was told they would arrive in time. 1 did, 2nd one never turned up. After sending numerous follow up emails was advised blue no longer available but I could order pink. Did so, still no package. After continuous follow up (and Christmas with an IOU to my daughter) were finally advised they were unable to supply. Ordered one from 'here to buy' on eBay Tuesday, phone arrived 2 days later - far better service. Would never recommend Kogan, nor will I use them again. Don't advertise product you don't have!!
Hey Kellie, if the iphone 5c's functioning okay? I bought an S4 on ebay and it felt cheaper and had crap signal so I'm reluctant to buy phones online from cheaper retailers.
Ordered an Asus Zenfone5 4G and a 64gb micro SD card. I believed their advertised date of delivery to be accurate. Nearly one month later I have had to ask for a refund as I plan on being overseas for a period. They partially refunded my money and in amongst all the emails another arrived telling me that the micro sd card is on its way from Singapore. It even had a tracking number , now about ready to head overseas and the sd card has not arrived . Went to the Singapore post site and entered the tracking number and it comes up as an unknown number. On the link to the Kogan site it says it is on its way!
order product said 1-2 day dispatch, checked my account it said 8 days till dispatch, confirmation emailed a different product ordered with a 8 day dispatch. found online help very rude and unhelpful, took forever to get through to phone help who then transferred me to senior help, who had no idea what had happened with order. so they re order my order and 8 days later still no arrival, hope my refund gets here quicker. will NEVER order from Kogan again
Having to return a Kogan TV (which have all been terrible) for the 3rd time I was provided with some left over store credit. With Kogan’s range of products mostly either stuff that’s cheaper on eBay or things that are more expensive than $10 (the store credit value I had) I decided to go with a screen protector for ~$10 as the ones on eBay for my phone weren’t a very good fit.
This sounded like a good idea of how to make use of this credit until I found that the shipping was almost the same price as the screen protector… So I decided to leave it for a while.
Several days later I found out Kogan were having 24 hours free shipping, so I decided to grab the screen protector during this period.
Checkout was pretty easy and the site worked quite well on mobile so that was good.
I received a confirmation email, all I had left to do was wait for my product.
So I waited, and waited, and waited. Then 1 month later, it came.
1 entire month, for an Australian store. Now I do realise that it stated on their site that it shipped from Hong Kong. But an entire month, eBay purchases from Hong Kong arrive in half that time. I hardly heard from them either during this period, and their prices are crazy inflated for the type of stuff you could buy on eBay for $1 or so.
When it did arrive however, it was in retail packaging which was nice. I haven’t had a chance to use it yet however.
I bought a phone and the charging port was faulty so it would only charge when held firmly. They are making a return very difficult and seem to have designed a process to make you give up. And to be fair I probably would have if it wanted a $500 product.
I would be really careful about using these guys as if there is a problem with the product your really in for a major hassle.
Totally agree! I recently bought over 12 items from Kogan. Everything seems fine until you need their customer support personnel to help. If you haven't received the goods after lengthy wait, they would tell you to check with Toll yourself as 'we have never guarantee the delivery time'; or if you want to cancel an order 5 min after placing the order which was placed 10pm at night, you would be told that it is too late to cancel and 'we are sure you will love our products'.. . It really feels the company is run by a bounch of very mean people. Will not use them again!
In March 2015, I ordered an SD Card for my GoPro. The confirmation email said that my item would be shipped in one week, and I must then allow an additional three business days for my item to arrive.
After three weeks of waiting, I tried to log into my Kogan account to track my order. I was not able to log onto my account, and I was unable to change the password.
I phoned the number provided by the website, and the gentleman in the call centre told me that they were having technical difficulties, and as such he could not see my order. He said that technical difficulties had also frozen all the accounts. He said that he would contact management, and let me know. I never heard from him again.
Two days later, I phoned again and a lady told me that my item had not been shipped at all. When I asked to be put onto management, I was told that my order had been shipped, and that I should have it already. i was then passed around from person to person, and told three different stores about when my order would arrive. Some people felt that my order should have arrived, yet others said that it had not been shipped yet. I was also told that they did not provide tracking, as they could not guarantee that my product would arrive.
After waiting for six weeks, and lots of different stories about where my order was, I asked for a refund. I was told that I could expect the money to be in my account after seven days. It has been two weeks, and I am still waiting for my money, and a response to my emails. I have still not received my product, that should have allegedly arrived on multiple occasions.
I bought my SD Card from JB Hi Fi, and although it was more expensive, I did not have to fight anyone for my product, or my money. I would not buy from Kogan again, regardless of the low prices.
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"Please accept our sincerest apologies for the inconvenience caused to you.
We have just been notified that unlock orders are currently delayed at the moment.
This is a global issue, all unlocking company are experiencing this delay.
We sincerely apologise for the situation.
I have escalated the issue and organised for an unlock code to be generated for you.
I will pass the code directly onto you once we receive it,it will be passed via this email conversation.
If you have any further queries in the meantime, please do not hesitate to contact us.
Kindest regards,
(MOD: Personal Name Removed)"
Now it was the unlocking company's fault. MORE WAITING. I contacted them on 18 FEB for the code, and finally they gave me the code on 23 MARCH. AND THE CODE didnt work. Eventually they let me return the phone, with postage bear by me because I missed the correct label (they will issued you 2 labels - to confuse you enough) and wont refund me the postage i paid.
Well, this is the price I must pay for my lesson, and here I am writing this so you wont have to pay for yours.
DONT LET THE PRICE FOOLS YOU. YOU MAY PAY SLIGHTLY HIGHER ELSE WHERE, BUT IT WILL SAVE YOU FROM LOTS OF ARGUMENT AND ENERGY.
EVENTUALLY YOU'LL FIND THE PRICE DOES NOT WORTH IT AT ALL