I ordered some personal stuff from Amcal. I am a real bargain hunter online, and I price compared between four Australian online chemist/toiletry stores. Amcal came up the winner!
One of their competitors boldly states that they 'won't be beaten on price'. But one of the items I purchased at Amcal was a whole $5 cheaper than this competitor's price!! (Amcal's price: $8. Competitor's: $13).
Their shipping is cheaper too - only $7.50 where most places charge $9-10.
So if you are after chemist products, Amcal is quick and cheap!
Slow order processing and poor communications, saved by responsive customer service
ordered some moisturising ointment to test out and received free shipping as part of a promotion that Amcal was running (otherwise, delivery is free for orders over $60), click and collect or home delivery was available
a week later, my order was marked as confirmed. waiting 2 weeks later, i still had not received any communication regarding my order, so i emailed their customer service.
i was told, due to large demand, they had sold out and their supplier had no stock - stock was expected towards the end of the month. i was given the choice of a refund or to wait. i chose to wait.
as advised, the 1st of the new month came around, and my order was then marked as shipped with a tracking number to be delivered 2 days after. overall, nearly a month delivery time, but also not entirely their fault.
not exactly the greatest experience as i felt a lack of stock or delay in orders (for whatever reason) should have been communicated out to customers, without requiring a chase up. at least, and i was given the opportunity for a refund, so can't fault Amcal for this.
Based on this, i would consider buying from Amcal again, although their order processing seems a little slow and their communications needs to improve, but as least their customer service is quick and responsive
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I am a real bargain hunter online, and I price compared between four Australian online chemist/toiletry stores. Amcal came up the winner!
One of their competitors boldly states that they 'won't be beaten on price'. But one of the items I purchased at Amcal was a whole $5 cheaper than this competitor's price!! (Amcal's price: $8. Competitor's: $13).
Their shipping is cheaper too - only $7.50 where most places charge $9-10.
So if you are after chemist products, Amcal is quick and cheap!