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Unexpected delay in shipping, but price and product was good
Ordered a couple of shirts and a tie clip set from Asos
I received an order confirmation the same day, and my item was marked as posted the following day.
From past experience, deliveries from Asos normally arrive within under a week, but this time took 2 weeks to arrive. i contacted customer service to find out the whereabouts of my order as their tracking link in the email they had provided was not working.
All the could say was that it could be due to deliveries and asked me to wait a little longer. Luckily (happily?) my order arrived a few days after.
Based on past experience and previous expectations, i was disappointed with the time taken for delivery and the fact that my tracking link did not work, but overall, 2 weeks is not unacceptable delivery time.
i was happy with my purchase as well, and so will still continue to buy from them
Ordered a couple of V Neck shirts, a regular Tee and a pair of jeans from Asos in an attempt to update my warddrobe.
Due to the total amount of my order, shipping was free.
My order was confirmed the same day and dispatched the next day. Actual delivery of my items was quite long as well, taking over 3 weeks to arrive.
Unfortunately, the Tee and jeans were unsuitable, so i arranged a courier to pick it up for a return & refund. There is a $5 charge to arrange a return pickup. The process was quite easy and the courier was quick to arrive. My refund was processed within 2 weeks.
I guess i was a little disappointed with the delivery time and the items purchased (but thats the risk of online buying where the item looks nicer than it actually is), but the refund process is very easy and quick.
Overall, i would still be happy to purchase from Asos again
Good selection of products with super fast delivery
Ordered a jacket with hood in preparation for the winter chill. As my order was over $40, i received free delivery.
My order was confirmed on the same day of purchase and an email was sent the next day stating that my item had been shipped. It only took 5 days for my item to arrive.
The jacket was thick and definitely warm, so can say im happy with my purchase, as well as the quick shipping times.
Am happy to recommend Asos and will continue to purchase from them.
Typically quick shipping times with free delivery with orders over $40
Ordered a multipack tshirt pack and a casual tshirt with a hoodie. As my order was over $40, delivery was free.
After paying with Paypal, my order was confirmed by email. The next day, my item was marked as shipped.
5 days later, my package arrived. In total, just around a week from order placement to receiving my order. Very happy with the shipping times.
The tshirts were good for the price paid. The material of the hoodie was not quite what i expected (you can't always tell from the description, pictures or even the videos). i was lucky with sizing, as i seem to range anywhere from XS to M - pretty much have to take an (un)educated guess and hope for the best.
No issues with buying from Asos and happy to recommend them to others
ASOS is a popular clothing store. I bought 3 items (2 swimwear and bag). They arrived around 2 weeks later with everything individually wrapped and in a sturdy cardboard box. All items looked like the picture on the site.
I recently bought a Closet midi skirt in navy from ASOS, and it is one of my absolute favourites. It fits fantastically and the cut is gorgeous!
I feel like I am biased towards ASOS because I bought ASOS Premier membership a while back, so shipping and returns are always free.
I think if I didn't have it, I would buy less from ASOS because returns are expensive - and it took me two goes to find the correct size in the skirt because I had to size up due to the brand running very, very small!
But my skirt is amazing! I wore it to dinner with the other half's family the other night, and I felt so elegant and pretty. Go Closet brand, and go ASOS for stocking Closet brand.
I continue to buy from ASOS and I continue to feel kinda so-so about the store!
This order was a pair of peg pants which would have been great if they were full length, but unfortunately they were 3/4 length and made my body look really weird.
They were asos brand, and good quality, but I've learnt my lesson: don't by 3/4 pants if you have wide hips and skinny ankles, as they exacerbate this and make one look rather comical.
On the other hand, recently I bought a t-shirt from ASOS that I loved, and I love their range, so I will continue to try my luck with good old 'SOS.
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I received an order confirmation the same day, and my item was marked as posted the following day.
From past experience, deliveries from Asos normally arrive within under a week, but this time took 2 weeks to arrive. i contacted customer service to find out the whereabouts of my order as their tracking link in the email they had provided was not working.
All the could say was that it could be due to deliveries and asked me to wait a little longer.
Luckily (happily?) my order arrived a few days after.
Based on past experience and previous expectations, i was disappointed with the time taken for delivery and the fact that my tracking link did not work, but overall, 2 weeks is not unacceptable delivery time.
i was happy with my purchase as well, and so will still continue to buy from them