Emilyhoneybroo would not shop at Book Depository again.
Horrible customer service
i purchased a rather large quantity of books on the 11th September 2014, they were shipped out on the 16th September to the WRONG address.
i had typed in my correct new address, having 3 people with me at the time check since it was a new address and i wanted to be sure. on the 12 September i had to message them about a change of email address and requested the confirmation email be sent to me, i got no reply.
A month goes by and no books so i contact them to hear that they have been shipped to an old address of mine nearly an entire state away.
Ive been told to wait 5-10 weeks to even hear if the books do get returned and if they aren't bad luck.
i find this extremely unfair and was conversing with a Veronica from the book depository site about this when she wouldnt listen to my emails and has now been ignoring them.
I have contacted the post office in the area, the new renters of the home they sent the books too and have been told they never received any such books. i have been ripped off a large amount of money by them, after being a loyal customer for over 4 years and spending thousands with them yet they will not correct something they did wrong.
i find them unprofessional when it comes to handling these situations and will be taking further action against them if they continue to ignore my emails
"Ordered some beautiful ladies shoe (flatties) on September 16 and received them on September 23. The shoes are colourful and reasonably pr..." Read More
"If you are looking for a subscription service that does not actually provide you with your subscriptions and you like paying for products ..." Read More
"I ordered a sweater for my friends birthday, although it came a few weeks later than expected it was really good quality for the pricing ..." Read More
"After searching all the obvious major retailers I came across The Gamesmen, and their advice and customer serivce lead me to shop with the..." Read More
"I ordered a bikini from RipCurl as it is an iconic brand and from past experience their swimwear is really good looks wise and lasts ages...." Read More
i had typed in my correct new address, having 3 people with me at the time check since it was a new address and i wanted to be sure. on the 12 September i had to message them about a change of email address and requested the confirmation email be sent to me, i got no reply.
A month goes by and no books so i contact them to hear that they have been shipped to an old address of mine nearly an entire state away.
Ive been told to wait 5-10 weeks to even hear if the books do get returned and if they aren't bad luck.
i find this extremely unfair and was conversing with a Veronica from the book depository site about this when she wouldnt listen to my emails and has now been ignoring them.
I have contacted the post office in the area, the new renters of the home they sent the books too and have been told they never received any such books.
i have been ripped off a large amount of money by them, after being a loyal customer for over 4 years and spending thousands with them yet they will not correct something they did wrong.
i find them unprofessional when it comes to handling these situations and will be taking further action against them if they continue to ignore my emails