I have ordered from Coles 4 times, and had different results each time.
The first and second, everything was perfect.
The third, the order arrived late, the vegetables were half the estimated weight and rotting, and some parts of my order weren't included but I was still charged. I sent an email to customer support, and received a reply almost immediately giving me a credit for the delivery fee/vegetables/missing items.
The fourth, I found that only half the promised credit had been received. I sent another email, and this was rectified, but still quite annoying. All the items in this order were perfect. Delivery was an hour late, but I did receive a call warning me and asking if I had any issues.
Overall, this is a great service. It's really cheap to get it delivered, and is a giant time saver. I'd suggest not planning to cook with your delivery straight away though, in case you do encounter issues.
Also, the item substitution service is great - if they don't have something, they'll pick the closest option and charge you for the cheaper. It's good to note, however, that this does not apply to alcohol or tobacco. Many of the wines I've ordered have not been in stock, and they just didn't charge me for them.
I injured myself quite badly recently and couldn't walk to the store for awhile. That's when I discovered the wonders of Coles Online.
The organised lists of everything are fantastic. You can compare prices, and set the list to show the lowest total price or price per kilo.
The best thing was the lovely girl who delivered the goods. She was courteous and friendly, and I wanted to adopt her!
Unfortunately, some of the vegetables and fruit was a little lacking in quality. Coles has a policy of 100% satisfaction guaranteed, but I really don't think I would want to spend the time and effort to call them to ask for a replacement for $2 worth of bananas and a pack of faulty snowpeas. Also, the delivery charge is quite steep, especially given that every delivery saves coles shop space etc.
But overall, if you are in a bind, or short on time, and you need a delivery, Coles is great.
The site is also helpful for making shopping lists and purchasing decisions without the distraction of the real Coles environment.
I order my monthly shop through Coles online, this order was scheduled to deliver on a Saturday morning. The order arrived on time and no groceries were missing. The ordering process is quite easy but the website design is a little stale. Recommended for convenience and larger shops.
This months grocery shop encountered some difficulty, I received a text message saying my order would be delivered 60mins late and when it arrived, I was missing 2 goods. Despite this, after doing my monthly shop at Coles online for the past 18mths , this is the first time I have encountered such problems. Still recommended.
This was my second month of using Coles Online's new website, it is much easier to shop for products previously ordered, I scheduled my monthly shop for a few days ahead and it was delivered within the time frame chosen. Some products were out of stock and were substituted but I was still charged the lower price out of the two. I would recommend shopping here.
I do my regular grocery shop online with Coles and find them very reliable. I like that the specials can be shopped online via their catalogue and you can choose whether you want certain items substituted or not. On this occasion my order was delivered within the time reserved and I also received free food samples. I highly recommend Coles.
Try the coles online shopping. Once you start using this service, it will be hard to do an in store big shop again.
I use coles online for my grocery staples. The delivery windows are reliable and all items are delivered to your door. Most delivery drivers will bring goods into your kitchen if you request them too.
Online options great for bulky items such as laundry powder, toilet rolls, water, softdrinks etc..
I alternate between coles and their competitor week to week depending on which one has the best specials.
Subcribe to their online news letter to get weekly updates on specials.
Even shopping online at coles you still get access to the in store specials and also some online exclusives as well.
The website is easy to naviagate, items are easy to search for. Once you have done one shop you can refer back to previous orders which is handy if you want to do a quick shop of frequently bought items.
I would definitely recommend using coles online for groceries, especially to those who have kids, work full time or have busy lives.
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The first and second, everything was perfect.
The third, the order arrived late, the vegetables were half the estimated weight and rotting, and some parts of my order weren't included but I was still charged. I sent an email to customer support, and received a reply almost immediately giving me a credit for the delivery fee/vegetables/missing items.
The fourth, I found that only half the promised credit had been received. I sent another email, and this was rectified, but still quite annoying. All the items in this order were perfect. Delivery was an hour late, but I did receive a call warning me and asking if I had any issues.
Overall, this is a great service. It's really cheap to get it delivered, and is a giant time saver. I'd suggest not planning to cook with your delivery straight away though, in case you do encounter issues.
Also, the item substitution service is great - if they don't have something, they'll pick the closest option and charge you for the cheaper. It's good to note, however, that this does not apply to alcohol or tobacco. Many of the wines I've ordered have not been in stock, and they just didn't charge me for them.