I love shopping at Myer instore and online, especially when they have free shipping. Of course I had to jump on the chance when shipping was free, I bought a crop top and a lip stick off their site during a free shipping promo.
It arrived 5 days later by registered post and I am very happy with the packaging of everything, the lipstick bubble wrapped and the top wrapped with the sheet similar to baking paper.
Very happy with the prices and speed of shipment, would shop again!
Overall the shopping experience is quite positive.
Most of the items are well priced – and you can get some great bargains on clearance items.
The website itself is pretty terrible. It's "clunky" to use, often doesn't work at all, some items don't have prices (or they're just plain wrong), items listed as available when they're sold out, payment gateway crashing... the list goes on. It's manageable, but you'll need to have patience.
Some of the items I ordered were out of stock which was frustrating, but communication regarding this was excellent. I received emails detailing exactly what had happened and quick refunds.
I asked about getting a replacement however, and this wasn't possible. They couldn't exchange it for an alternative either.
As the items are all coming from different stores, everything is shipped individually. I recently bought ~15 pairs of underwear, and they arrived in 10 different parcels from 10 different places. I only paid for shipping once - which was reasonably priced - so I guess this doesn't really matter, but it does make it hard to keep track of deliveries.
I haven't needed to return anything, but the returns policy is fair and clear.
I ordered 3 items and they decided to send it to me all separately. I would much prefer it in one go so I don't have to go to the post office 3 times to pick up my order! However, having said that, I'm still happy with the products, quality and the free shipping when you spend over $100.
Oh how I love Myer! They hold great offers online and in-store all the time and I make sure to snap them up quick.
I bought some really cheap Sheridan sheets from them and they were beyond cheap! So happy with the quality and the fact that I received them within 5 business days.
Their Myer One reward system is also something I love, a great department store.
I often order through Myer and have always been very happy but my most recent experience was amazing. My order was delivered within 24 hours and everything fit beautifully and was top quality. I was very impressed! When I have had to exchange items due to sizing in the past, I have had no problems and found the staff to be very accommodating.
After sending me the wrong item the first time, Myer made many attempts to contact me and fix this error. Once I returned the original item to them, they were quick to place a new order for me and it was shipped out in a timely manner. Good communications so I know what was happening and when to expect the package. Very happy with the service.
The myer website has improved since my last shopping experience. You can now click and collect from selected stores if your order does not qualify for free delivery. I purchased two items and one item was available for pickup the very next day.
I like how they have more stock available online and how they also make their one day sales available online so I can shop from the convenience of my own home.
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It arrived 5 days later by registered post and I am very happy with the packaging of everything, the lipstick bubble wrapped and the top wrapped with the sheet similar to baking paper.
Very happy with the prices and speed of shipment, would shop again!