GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
I purchased a set of dog agility weave poles from Grays. Delivery time was good and delivery price was fair. When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down. Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit. I will never purchase through them again.
"I ordered 6 boxes of litter tray liners from Pets Unleashed as they had the best price I could find with a reasonable amount of googling (..." Read More
"I ordered 3 bottles of Orthoplex Selenium Drops 50ml at a good price on October 9 and received them on October 15. I received email tracki..." Read More
"My wife and I both needed "good" shoes for our upcoming trip so we ordered two pairs of Birkenstocks on October 26. They arrived on Octobe..." Read More
"We were feeling the winter chills and decided our cat would be feeling the same. So we ordered a soft pet bed on May 22 so that she could ..." Read More
"Ordered some beautiful ladies shoe (flatties) on September 16 and received them on September 23. The shoes are colourful and reasonably pr..." Read More
When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down.
Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit.
I will never purchase through them again.