GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
I purchased a set of dog agility weave poles from Grays. Delivery time was good and delivery price was fair. When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down. Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit. I will never purchase through them again.
"Order on a helmet on Thursday, paid $15 for same day delivery. Didn't hear anything nor receive anything on the Thursday, Friday I emailed..." Read More
"We were feeling the winter chills and decided our cat would be feeling the same. So we ordered a soft pet bed on May 22 so that she could ..." Read More
"I purchased a custom designed luggage tag. I was able to personalise it and the site was really easy to use. The luggage tag was alright p..." Read More
"I ordered 2 chiroflow water based pillows. It is almost half the price a chiro charges, even with delivery fees! I've used them before and..." Read More
When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down.
Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit.
I will never purchase through them again.