GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On May 7 I ordered a red Prinetti Machine Washable Heated Throw for our cat to sleep on during winter! It was despatched the very next day and was received on May 12. Excellent!
The price was fair with free shipping. Whilst our cat is still not sure if it's to her liking, we are satisfied with the quality of the product.
On April 4 I ordered a Prima 2000W Convection Heater at a great price. We didn't try to use the heater until May 5 when we discovered it didn't work! Fortunately we were just within the 30 day return deadline. I contacted Grays who emailed the paperwork necessary to return the heater which was picked up on May 8.
A replacement was despatched on May 14 and received the next day. The replacement heater works satisfactorily so the value, in the end, was good.
On March 1 I bid on and won a 12 bottle case of 2012 Goose Chase Chardonnay from Margaret River. Communication was perfect: confirmation I had won the auction, invoice, advice of despatch, automatic tracking advice from the carrier. The total price I paid, including delivery and buyer's premium, worked out at $5.30 per bottle..........and the wine is excellent!
bid and won a case of wine for Christmas, wine never arrived asked for the return of my payment 2 weeks ago, still waiting. Grays are just not interested.Will have to make a complaint to Fair Trading just to get my money back. Bad company to deal with.
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"Received a PS3 disk that had a tiny chip in it. It will load but freezes in places so the game isn't fully useable. Paid the return postag..." Read More
"Bought one Mushroom Growing Kit Portabello "Swiss Brown". This "grow your own mushrooms" idea is great. I watched the mushrooms' progress ..." Read More
"I was scouring the web for good deals on white goods and found Electro Seconds to offer the best price and shipping rates for my order. Sh..." Read More
"I ordered a kilo of honey direct from a farmer using the Farmhouse Direct website after receiving an e-mail advertising a free shipping pr..." Read More
The price was fair with free shipping. Whilst our cat is still not sure if it's to her liking, we are satisfied with the quality of the product.