GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On May 7 I ordered a red Prinetti Machine Washable Heated Throw for our cat to sleep on during winter! It was despatched the very next day and was received on May 12. Excellent!
The price was fair with free shipping. Whilst our cat is still not sure if it's to her liking, we are satisfied with the quality of the product.
On April 4 I ordered a Prima 2000W Convection Heater at a great price. We didn't try to use the heater until May 5 when we discovered it didn't work! Fortunately we were just within the 30 day return deadline. I contacted Grays who emailed the paperwork necessary to return the heater which was picked up on May 8.
A replacement was despatched on May 14 and received the next day. The replacement heater works satisfactorily so the value, in the end, was good.
On March 1 I bid on and won a 12 bottle case of 2012 Goose Chase Chardonnay from Margaret River. Communication was perfect: confirmation I had won the auction, invoice, advice of despatch, automatic tracking advice from the carrier. The total price I paid, including delivery and buyer's premium, worked out at $5.30 per bottle..........and the wine is excellent!
bid and won a case of wine for Christmas, wine never arrived asked for the return of my payment 2 weeks ago, still waiting. Grays are just not interested.Will have to make a complaint to Fair Trading just to get my money back. Bad company to deal with.
"I've started doing a lot of my chemist shopping online because these sorts of stores usually give you free postage over $50, and CW is no ..." Read More
"My wife needed a quantity of rigid tape to strap her recalcitrant ankle to enable her to continue playing tennis while her ankle healed. P..." Read More
"I ordered an extra filter for our Dyson vacuum cleaner as during renovation work to our house we were using our Dyson so much more than us..." Read More
"My wife and I both needed "good" shoes for our upcoming trip so we ordered two pairs of Birkenstocks on October 26. They arrived on Octobe..." Read More
The price was fair with free shipping. Whilst our cat is still not sure if it's to her liking, we are satisfied with the quality of the product.