GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On May 7 I ordered a red Prinetti Machine Washable Heated Throw for our cat to sleep on during winter! It was despatched the very next day and was received on May 12. Excellent!
The price was fair with free shipping. Whilst our cat is still not sure if it's to her liking, we are satisfied with the quality of the product.
On April 4 I ordered a Prima 2000W Convection Heater at a great price. We didn't try to use the heater until May 5 when we discovered it didn't work! Fortunately we were just within the 30 day return deadline. I contacted Grays who emailed the paperwork necessary to return the heater which was picked up on May 8.
A replacement was despatched on May 14 and received the next day. The replacement heater works satisfactorily so the value, in the end, was good.
On March 1 I bid on and won a 12 bottle case of 2012 Goose Chase Chardonnay from Margaret River. Communication was perfect: confirmation I had won the auction, invoice, advice of despatch, automatic tracking advice from the carrier. The total price I paid, including delivery and buyer's premium, worked out at $5.30 per bottle..........and the wine is excellent!
bid and won a case of wine for Christmas, wine never arrived asked for the return of my payment 2 weeks ago, still waiting. Grays are just not interested.Will have to make a complaint to Fair Trading just to get my money back. Bad company to deal with.
"On June 1 we ordered some delightful fragrance oils for soap making from Nature's Garden in USA. Their oils are of top quality and prices ..." Read More
"I love Rocktape's kinesiology tapes and muscle rubs! I ordered a few more rolls of the tape in different colours and patterns on July 7 as..." Read More
"I needed more Selenium drops so maximised the shipping cost by ordering five bottles of Orthoplex Drops on September1 They were delivered ..." Read More
"My free beads (in yellow, you place them in water and they grow and you can put them around flowers) arrived safely in a small envelope ar..." Read More
The price was fair with free shipping. Whilst our cat is still not sure if it's to her liking, we are satisfied with the quality of the product.