Harvey Norman, Australia’s leading retailer has a huge range of products now available to buy online. Choose from computers, laptops, TVs, iPods, cameras, bedroom and lounge furniture, bed linen, mattresses, baths, spas, tiles, rugs, flooring, outdoor furniture and more from our online store to take care of all your online shopping needs.
Some good prices with plenty of locations. Online store is improving
Ordered an Instax Photo frame as a gift for family, for free pickup at my local store.
Paying via PayPal was quick and easy, with an order confirmation coming through the same day. I received an email notification that my order was ready for pickup the next day.
I collected my item trouble free the following weekend, requiring ID and my order number to do so. As i was in store, i ended up buying a few extra items as i looked around while waiting to be served and for my item to be prepared, so the store managed to get some extra business out of me!
Happy to keep an eye on the online store for other items and repeat business.
I was looking for a Philips pasta machine around for a while. Just before Xmas, Harvey Norman had it on sale $30 cheaper than other retailers plus another$30 cash back from Philips. I order it in the morning and received emails to confirm my order straight away.
My order was available for pickup the same day of purchase. I received both an email and phone call from the store I chose to collect.
Pickup was an easy process and only required my ID.
My only complaint wound be there wasn't any signs or instructions of where to go for "Click and Collect" so I waited at the collection counter for electronic goods only to be told to go to check-out.
Some deals to be had, HN online is definitely improving
Ordered a USSB stick for free pickup at my local store
I received a confirmation email of my order the same day and another email, confirming that my item was available to pick up a few hours later.
I picked it up the next week, only requiring to show my Order ID and ID.
Overall, a quick and smooth experience
The main thing that i find a little annoying, is that you provide your contact details (eg. mobile number) and some staff/stores will message/contact you to let you know your item is available, while others will only send out an email. I wish they would make it consistent - if i leave a contact number, i normally wish to be notified via a call/sms, rather than having to keep constantly checking my emails.
As I said in my previous review that I'd shop from here again, here's the proof! :)
I purchased an antivirus from Harvey Norman recently and to avoid shipping cost which is around $10, I've decided to try their pick up service.
For me it only took 2 days for them to prepare my purchase for the pick up.
5 days after I've received the email, I visited one the store I've chosen at the time of the purchase.
I approached the customer service desk and it took them more than 20 minutes to finally find my stuff; However, when I double checked my item, apparently they did not get the right one and when I told them which item I'm after they only opened the security packaging and let me go with it.
Although it does not affect my experience, I think Harvey Norman definitely needs to improve their staff training, facilities, or anything that has something to do with their online pick up service.
Webstore not 100%, but good service and quick turnaround times
Ordered a small camera case, with pick up in store.
They have an online chat service, who can assist with enquiries. As i wasnt sure of the internal size of the case i asked for assistance (the website had dimensions but didnt specify if it was internal or external).
The dimensions on site and what i was advised by the assistant didnt match, so i was advised to go in store and check it out for myself. Not the greatest experience, but at least they tried.
My order was confirmed the same day and was notified via email that it was available to pick up from my selected store the same day. Excellent turnaround time. I picked it up in store the next day, only requiring my name and ID to pick it up.
There was a slight wait to pick it up, as there was only one assistant who was serving, but i wasnt in a rush.
Overall, a good experience, considering Harvey Norman is only starting to build and develop its online presence. Quick turn around time for my order to be prepared and available, which was great, but this may be store dependent.
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Paying via PayPal was quick and easy, with an order confirmation coming through the same day. I received an email notification that my order was ready for pickup the next day.
I collected my item trouble free the following weekend, requiring ID and my order number to do so. As i was in store, i ended up buying a few extra items as i looked around while waiting to be served and for my item to be prepared, so the store managed to get some extra business out of me!
Happy to keep an eye on the online store for other items and repeat business.