slow delivery and late communication, maybe due to peak season
ordered a gift card as a gift for a friend who purchases from JB frequently
payment was easy and and an electronic copy was sent to their email a few hours later (which can only be used online - for use in store, you need to wait for the physical card to be sent, supposedly within 2-3 business days)
maybe it was because i purchased it during a peak time and they would have been inundated with orders and enquiries, but the physical card did not arrive until 2 weeks after the purchase date. After waiting a week or so, I emailed them asking if it had been sent out yet. I received a reply to my enquiry 10 days later, which by that time, the card had already been delivered, so delivery and response time was quite slow.
luckily, my friend was content to wait and didn't really need to use it (gift cards have a 12 month expiry)
this is the first time I've ordered gift cards online from JB. if this is typical of the speed of gift card delivery, i can't say I'd recommend it if you need to buy/deliver it in a rush, but if you are happy to wait, then there should be no issues
communication wasn't the best either. not sure if it was due to peak season, but still very slow. I'm not sure 10 days is acceptable, regardless if it was peak season or not. would i buy from jb again? if the price is right, I'm sure I will
I bought a copy of Oh Mercy's Deep Heat album signed by the band's lead singer - which was great, and it's awesome that the site hosts unique content. However, shipping charges, even if 99c are a little steep coming from such a huge organisation. That said, the CD arrived promptly.
Note though that if you do buy any signed merchandise from these guys, the signed jacket often comes separately from the actual CD - I was pretty confused there for a bit! But it all arrived in the end.
$20 for a compilation CD is alright price, but it was a pre-order and I could enter a competition with it so it was a great buy and with free shipping, it would be the same as in store.
Came relatively quickly as soon as it was out and was delivered in bubble packaging with receipt.
I was a little disappointed in my order from JB Hi-Fi! I'm a keen customer at the bricks-and-mortar store, but when it comes to ordering a DVD online (as it wasn't in the store), JB leaves a lot to be desired.
The site and purchasing process was somewhat difficult to navigate, particularly with a pre-paid voucher, and I didn't really know what to expect from the purchasing process. Even though I was picking up in-store rather than having the item shipped directly to my house, it took six days to even receive the notification that it had arrived, and I was uncertain the entire time as to whether my item had been shipped from the supplier and there were no estimates to help me determine how long it would take.
The item was in good condition upon pick-up and was exactly as ordered, but considering it was a recent series (the third season of Misfits), I was disappointed in the shipping time and the lack of communication. JB may be cheaper than its competitors, but it seems that customer service is sacrificed somewhere in the business process.
I pre ordered a CD and was told on the day of release by JB that I would receive it late but would receive a 50% refund. I am still waiting for that refund. JB Hi-Fi are good offline but need a lot of fine tuning online.
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payment was easy and and an electronic copy was sent to their email a few hours later (which can only be used online - for use in store, you need to wait for the physical card to be sent, supposedly within 2-3 business days)
maybe it was because i purchased it during a peak time and they would have been inundated with orders and enquiries, but the physical card did not arrive until 2 weeks after the purchase date. After waiting a week or so, I emailed them asking if it had been sent out yet. I received a reply to my enquiry 10 days later, which by that time, the card had already been delivered, so delivery and response time was quite slow.
luckily, my friend was content to wait and didn't really need to use it (gift cards have a 12 month expiry)
this is the first time I've ordered gift cards online from JB. if this is typical of the speed of gift card delivery, i can't say I'd recommend it if you need to buy/deliver it in a rush, but if you are happy to wait, then there should be no issues
communication wasn't the best either. not sure if it was due to peak season, but still very slow. I'm not sure 10 days is acceptable, regardless if it was peak season or not. would i buy from jb again? if the price is right, I'm sure I will