JB had a pricing error on a Lady Gaga shirt. It was $2.99 instead of $32.99.
Needless to say they ran out of the shirt, but in a goodwill gesture sent a tote bag of Lady Gaga instead and cancelled the original purchase price as well. That's good customer service.
I like the layout of the store. It is deliberately a bit messy like the stores themselves so it blends in well with the store branding. The surprising thing is, therefore, how easy it is to find what you're looking for. I can't think of another online store in Australia which does it so well.
Very cheap for Australian stock (Aussie packaging, ratings etc). Free shipping is good, order was split into multiple packages which is a nice bonus to get everything asap. Would use again
I ordered a Garmin NUVI 5.0 for $88 to pick up in store. That part went pretty well, paying for it and getting email by midday to say it was ready for pick up, but getting it was very slow. I presented my email confirmation at main desk to be told to go to the side area. Then waited to be served there and finally when served, it had to be 'found' which took around 10 minutes. Then taken back to the main register- why? I don't know as it had been paid for? and took another 10 minutes. Other than that things went well, just very slow.
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Needless to say they ran out of the shirt, but in a goodwill gesture sent a tote bag of Lady Gaga instead and cancelled the original purchase price as well. That's good customer service.
I like the layout of the store. It is deliberately a bit messy like the stores themselves so it blends in well with the store branding. The surprising thing is, therefore, how easy it is to find what you're looking for. I can't think of another online store in Australia which does it so well.
I'm Gaga for JB ;)