The most disappointing/annoying/horrible customer service
I have purchased few items from this website and after waiting for two months one of my purchases got cancelled. the second item that i received was incorrect with a missing part. the third item hasn't arrived at all and for the forth item i requested a cancellation and after writing 10-11 messages explaining the issue I received a funny reply from one of their customer representative, explaining that i can only cancel my order if the sales is not finished (it seems that they don't even care to read your issue or see what the history of their outstanding services was). so this means i have to wait another month for someone to decide in order to send my order and then i pay for it's return and send it back to them because i honestly hate to see this websites name;100% against customer rights. if you have money and energy to waste this website is the best place to do it there and highly recommended for wasting your money and time. they will give you the worst product you can imagine (if you receive any), no one will answer to your frustrated messages; as who cares you paid for their service/item (worst customer service ever)and more importantly they make you feel bad by ignoring you. it doesn't worth waiting for any of their items that long; instead of getting better they just become worst.
have the same problem to everyone, dispatched date and delivery date does not match, but this is not the problem cause I am not in a hurry, and i know what they do for that reason. the package original is send from China to whatever place that the website advertise the product is from, and then from there to your address..this take like forever to get to the destination.
When I received the product that i order, If you have buy those name brand before,it was easily notice that is a fake stuff, what i brought is a Versace belt,. First of all, it has Made in China on it, and wear it not even 10 times the colours of the buckle discolour and start to peel, leather peeled and change shape. Did some research on internet, found the belt, which sale in one of those big general store, look almost the same but a little different and its cheaper then Ozsale, Anyway send them 3 times email with the photo on it, and finally they are saying this is elective exchange and also have to contact them wthin 7 days receipt of goods etc..... load of... I never ask to exchange or refund, i just want them to answer why the product is fake and said is authentic? Good lucky to the people who would like to pay a fair bit of money to buy a what they say genuine authentic goods.
My delivery time was 2 weeks which wasn't so bad. I ordered an eyelash curler, a mascara and an eyeliner. What I received was 2 eyeliners and the curler. I wrote them about not receiving the mascara and there response was either keep the eyeliner or send them back. Which you have to pay for. I then tried my eyeliner (it was packaged) and found it to be completely dried up. So only 1 thing out of the 3 items I ordered is correct. Will never shop there again, and will tell everyone I can not to aswell.
I foolishly purchased items from this site without reading any reviews, a big mistake. I placed several orders and spent several hundred dollars. The goods all arrived weeks later than stated and when they did arrive the quality was very poor. Infact, some items don't even look authentic eg. Desigual handbag, Esprit T Shirt and Kerastase conditioner all look like 'Bangkok Knock Offs". I guess the saying ' if it looks too good to be true then it generally is' definitely applies here.
Here is the LinkedIn account if the head buyer for womenswear responsible for bags and accessories. https://au.linkedin.com/in/natalieejohnson A quick search on Facebook and you'll find her personal profile too. If you haven't gotten a resolution try messaging her.
Just letting you all know not to buy from OZSale. I recently made 7 orders from them and spend over $1000. First they delivered my parcel to the wrong address, then after I contact them, the parcel has go on missing.
I bought what was supposed to be designer Sunglasses. Once I got them I could clearly see that they were fakes and of very low quality. Even took them to a shop who confirmed this.
On the frames there is no made in Italy written on it. I have been wearing Italian made Sunglasses for years and never come across 1 pair that has no Made in Italy on it.
They have offer me a refund but I have to send it back at my own expanse.
I'm still waiting for few of the other parcel to turn up. Now really worried what they going to be like.
They have no contact number, only email reply. They are the worst online company, they should be shut down!!!
See above comment. The more reports will support having them investigated.
Here is the LinkedIn account if the head buyer for womenswear responsible for bags and accessories. https://au.linkedin.com/in/natalieejohnson A quick search on Facebook and you'll find her personal profile too. If you haven't gotten a resolution try messaging her.
I bought a pair of genuine diamond earrings on white gold from this website. They arrived half a month late, after I already sent a lot of email asking when my order would arrive. And when my earrings finally got to me, I was really shocked as their quality was no where near the description they posted on the website. According to the website, they were supposed to be decent diamonds with minimum colour G-I, clarity SI1-SI3, but mine were very visibly yellow. Even the prongs are not straight and diamonds are not symmetrically placed on the plates. And the box it came with looks extremely cheap. What a huge disappointment. What makes it worse is that these pair of earrings are for $400 and they are not returnable..
hey there, for future reference: under australian law if you buy something online and it arrives faulty, damaged or of bad quality, you are entitled to return it.
for such a large sum of $ it is definitely worth calling the Australian Competition and Consumer Commission (ACCC) and talking to them about it.
I don't know if it is too late - you probably have to do it within a few months - but for anyone else reading this, if you buy something online, even if it says NOT RETURNABLE, you have rights!! You can return it if it is *different from the description *poor quality *fake.
Poor quality only means that it is of lower quality than a reasonable person would expect!
I contacted the store and they gave me a refund on it. I guess it was not too bad. It was just very annoying to wait extremely long for the items to arrive and to find out that they were no where close to the description. It was definitely my worst online shopping experience ever.
they have very bad service and delay shipping for weeks. also too many times they returned my money back for some items after the other been shipped before let me know. most of the product quality are cheap are made in china I don't recommended any one to buy from this website.
Store Representative
Hi Roze, we pride ourselves on stocking quality products - and these are sourced from all over the world, including Australia, US, UK and well as Asia. It's a shame to hear that you would not like to purchase with OZSALE again - however, should you have any future concerns, you can always reach our team here: http://bit.ly/contactOZ
