There are 2 positive things about Ozsale, that is: 1) they have some fantastic bargains on branded goods, especially clothing. 2) from time to time they give you store credit, just because.
But there are quite a few negatives: 1) Shipping time is loooong! Usually 2-4 weeks, particularly for products that are shipped from overseas and OzSale acts as middle man. 2) Customer service is horrible! For this order, I purchased 2 pairs of shoes then realised their sizing guidelines was incorrect and I had ordered a size too small. I contacted them immediately to amend my order and it took 4 days for them to reply, by that time the sale was closed and they refused to amend the order. To make a long story short, we argued back and forth over 2 days and the only thing they could offer was for me to return the shoes for an exchange (shipping at MY cost!). In the end, the shoes were of great quality and they managed to change the size for me anyway! 3) The only way to contact them is through their online form. No phone numbers are provided.
Although the negatives seem to outweigh the positives, I just can't resist a good bargain so will keep shopping with them!
Bought a pair of Witchery trousers from Ozsale which had sold out of my size in store and at a lower price too!
One word of advice, if you see something you like it's best to purchase it as the good items sell out fast. I hesitated on a pair of $15 Converse boots for my son and left it for a morning to have a think only to find they had sold out of the size I wanted by the afternoon.
They state that shipping takes up to 21 days from when their online sale ends and it usually does.
I have purchased from Ozsale many times and usually the items are in good condition. If not, an exchange or refund is arranged. Purchased some clothes from the Ozsale Witchery sale. Great prices but took 4 weeks to arrive even thought they say 21 days. I don't mind as long as everything is perfect. But this time the clothes were not packaged very well. just shoved into a bag in a bunch and not folded. clothes were all creased and 1 necklace had no tag. No faults on the items though. will not be returning the tag-less necklace though as in perfect condition and exchanges/refunds take ages normally. ok experience. will still shop there again as prices are good.
On the 12/12/2012 i ordered 6 pairs of Puma low cut socks and they just arrived today,they do warn that orders through them take up to 21 days before being dispatched so all good.
If you're happy to wait up to a month for your purchases then i'd recommend Ozsale.
I have made few purchases through ozsale before. So far, I have been pretty happy with the quality of product and price offered. The items ordered arrived fairly fast and no hassle on the online transaction process. Will definitely buy from again soon.
I ordered some L'Occitane Olive Tree products that were on sale. I got it for a great price, some of the items were more then 50% off. The postage takes a little longer because you have to wait for the sale to finish but they do let you know this when you order.
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1) they have some fantastic bargains on branded goods, especially clothing.
2) from time to time they give you store credit, just because.
But there are quite a few negatives:
1) Shipping time is loooong! Usually 2-4 weeks, particularly for products that are shipped from overseas and OzSale acts as middle man.
2) Customer service is horrible!
For this order, I purchased 2 pairs of shoes then realised their sizing guidelines was incorrect and I had ordered a size too small. I contacted them immediately to amend my order and it took 4 days for them to reply, by that time the sale was closed and they refused to amend the order. To make a long story short, we argued back and forth over 2 days and the only thing they could offer was for me to return the shoes for an exchange (shipping at MY cost!). In the end, the shoes were of great quality and they managed to change the size for me anyway!
3) The only way to contact them is through their online form. No phone numbers are provided.
Although the negatives seem to outweigh the positives, I just can't resist a good bargain so will keep shopping with them!