It took a month for Ozsale to ship out my order and after waiting for like 2 weeks, I got a totally different pair of shoes in wrong size! I contacted them, they let me keep to shoes and gave me store credits instead of money. Never again.
I am still waiting for the item and it had been 4 weeks now. I emailed them about the order but did not get any reply. There is no direct customer service phone number to contact. So Ozsale is unreliable, very poor customer service, very slow delivery. I will never ever recommend Ozsale to people. Don't even check this site..
they have very bad service and delay shipping for weeks. also too many times they returned my money back for some items after the other been shipped before let me know. most of the product quality are cheap are made in china I don't recommended any one to buy from this website.
Store Representative
Hi Roze, we pride ourselves on stocking quality products - and these are sourced from all over the world, including Australia, US, UK and well as Asia. It's a shame to hear that you would not like to purchase with OZSALE again - however, should you have any future concerns, you can always reach our team here: http://bit.ly/contactOZ
I bought a pair of genuine diamond earrings on white gold from this website. They arrived half a month late, after I already sent a lot of email asking when my order would arrive. And when my earrings finally got to me, I was really shocked as their quality was no where near the description they posted on the website. According to the website, they were supposed to be decent diamonds with minimum colour G-I, clarity SI1-SI3, but mine were very visibly yellow. Even the prongs are not straight and diamonds are not symmetrically placed on the plates. And the box it came with looks extremely cheap. What a huge disappointment. What makes it worse is that these pair of earrings are for $400 and they are not returnable..
hey there, for future reference: under australian law if you buy something online and it arrives faulty, damaged or of bad quality, you are entitled to return it.
for such a large sum of $ it is definitely worth calling the Australian Competition and Consumer Commission (ACCC) and talking to them about it.
I don't know if it is too late - you probably have to do it within a few months - but for anyone else reading this, if you buy something online, even if it says NOT RETURNABLE, you have rights!! You can return it if it is *different from the description *poor quality *fake.
Poor quality only means that it is of lower quality than a reasonable person would expect!
I contacted the store and they gave me a refund on it. I guess it was not too bad. It was just very annoying to wait extremely long for the items to arrive and to find out that they were no where close to the description. It was definitely my worst online shopping experience ever.
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