Online smartphone store selling the best new, unlocked mobile phones in Australia. Review, compare and buy online. Fast delivery, full Australian warranty and support.
I ordered an Xperia Z recently from Mobicity. The item was in stock when I ordered it, and was an 'open box' phone, so there was only one available anyway. Handling time was supposed to be 2-5 days, but after 8 it still hadn't been shipped. Contacted them and was informed the item was on back order and wasn't in stock at the warehouse (a bit strange for a one off 'open box' item that was marked as in stock when I ordered it). They could give me no ETA for delivery time, so I canceled my order. I now have to wait up to 5 business days for a refund to come through (assuming this time frame is more accurate than postage times) and am left without a phone until I can order one from somewhere else. One of the main reasons I even bothered with this company was the advertised postage and handling times, which where shorter than some of their competitors, but that isn't the case if they can't keep track of the stock in their warehouse and fail to live up to what they promise. The help desk staff, while friendly enough, were also kind of useless, and just went through scripted points rather than actually listening to what I was telling them. It took them about 10 minutes to figure out what an email sent to me (the reason I called them) told me in the first place - that the item wasn't in stock. I had also called to check on the phone the day before, and was told that shipping would be fast tracked due to the delay, but apparently they hadn't realised the item wasn't actually at the warehouse at that stage. Overall, I'd say it's not worth the hassle, and go with one of the many other alternatives.
Wish I had seen this review before I placed an order with mobicity.co.nz ... I thought it was an NZ company, but no, order went to OZ ... had exactly the same problem as gemface ... they said I9506 was in stock so placed an order ... 10 days later and still waiting on the warehouse to pick the box up from a shelf and put in courier bag and post it ... so cancelled the order and they are now mucking me around to try and keep the order alive ... got the same fone from bricks & mortar store here in NZ ... ordered online and picked it up 1 hour later ... and $100 cheaper too ... don't waste your time with mobicity ... shop around ... gemface was being generous, I would only rate them 1 star and I will NOT shop with them again
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