I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails, have disconnected their phone number (after recently being bought out) and delete my comments off their facebook page. Currently waiting for the issue to be resolved by consumer business services almost three months later and still waiting for a refund. NEVER BUY FROM THIS SITE!!!
I ordered two items from this website - a filing cabinet and a desk.
The filing cabinet had arrived, but the desk is lost in limbo somewhere. I have been charged for both and waiting an email response. Each time I try to track the desk, I get a response that this item has not been scanned.
I waited on the phone for 35 minutes, to which then I received the message "This number is no longer connected" and hung up on me.
NOT IMPRESSED! I will not be using this website again.
Safe your time and avoid frustration with this company. I ordered set of speakers and paid with PayPal. Goods supposed to be sent and they provided tracking number. Two weeks later nothing arrived. The customer service didn't bother to give me any sensible answer and did't want to refund my money. All their positive claims on the website about return and refund are bunch of lies. I spent hours pursuing them without any results. Finally PayPal refund my money. I will newer reccomend oo.com.au to anybody!
Paid $1531 for Samsung ATIV Tab 7 Tablet. The first one I received had a fault with the connection from the keyboard to the tablet, I returned this and it was assessed by the" tec team" as faulty. Another one was reposted out and another problem with the keyboard again! I was told I had left the two plugs in the tablet and thats why it wouldn"t work and they were sending it back to me. Really??? I had to retell the "tec team"that I had placed them back in as it stated to send it back in the original state. It was reassessed to deemed faulty.A third tablet was sent out and yes faulty again. I sent this back for a 3rd time and demanded a refund. After a week it was assessed by the "tec team" and stated it was fine. By this stage my patience was thin and I insisted it be reassessed, giving another description of the fault( even though this was put in writing with the return) After many phone calls, weeks passed and the returned of 3 different faulty tablets it was clear to me this was too many times to be coincidence. Where were these products being sourced from??? Be very careful buy electronics for this company. Over a month in time wasted.Worst online shopping experience ever! After alot of run around and stalling and with the mention I was handing it over to the financial ombudsman, a full refund was given. oo.com.au you also need to change delivery companies from Toll. Original Tablet left at front door(didnt even know it had been delivered, too hard to ring the door bell and hand it to me), it could have been a nice and expensive pickup for a dishonest neighbour! I also reported this incident to Toll and oo.
Purchased a Ladies Beach Cruiser Bicycle as a birthday gift, given the rubbish email re a tracking number that no matter how many times you click the link you get nowhere. Received said bike after a week, only to find when lifting it out of the box it had chips off the paintwork, dents in the aluminium tyre guards & where the packers had strapped the bike together in the box had actually buckled the back wheel by splitting the inner rim of tube. I emailed them requesting either a replacement or a new tyre - that was 7 days ago with no response whatsoever except the automated we will get back to you jargon & a phone number that actually auto hangs up on you & is in no way connected. Phoney phoney phoney, will never purchase again from this site!
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